IMEI help, BYOD problem

[Crephix]

I have an unlocked S4 that I want to use on my Metro account. I currently have another unlocked S4 on my account but I traded with my gf because we both wanted to trade colors. But I can't seem to activate it in store, over the phone, or online. Can someone help me?

It seems to be something with the IMEI as I keep getting told different things. Invalid IMEI, IMEI too short, balance still due on account (already paid off and account in good standing), reported lost/stolen, blacklisted IMEI, bad IMEI, IMEI is incorrect, etc. The list goes on and changes from person to person. The problem is that I know that the IMEI is good as I've checked it on numerous sources online including the one on T-Mo's website and it always comes back clean.

Metro used to make you add ESN's to their inventory before you could use a flashed/provisioned phone. Now I'm wondering if you have to do something similar to use a GSM phone. I wouldn't mind paying a small fee to add the IMEI to their inventory.

 

[Rukbat]

Go into the store and ask to speak to the manager. Explain the situation and tell him/her that you don't want the lie of the day - because it'll be included in the email to Linquist, you want a solution to the problem, and you don't care how many heads have imprints of your shoes on them when the "request" comes down from Belllevue.

If you don't walk out with two working phones, write a nice letter to The Office of Roger Linquist, MetroPCS, Bellevue, WA, marked personal, and explain the situation - very nicely and very politely. And let him know that all you want is what you paid for - two phones that are on the network and working.

I don't care what the store manager's attitude is (you may be surprised and have no trouble in the store), but when the guy who signs the pay check of the guy who signs your pay check sends you a "little request", you salute when you say "SIR! YES, SIR!" "We can't do that" is how you start your letter of resignation.

I learned from a man who had the governor of a state "make a little request" for him that you always make a polite little request at the top. The very worst they can do is ignore your letter. (Typed, signed in ink, no emails.) But if they scribble "fix this" and send it down - it gets fixed. I may not think much of how Carly Fiorina turned "Hewlet Packard" from a name to be respected into a joke, but when her assistant "asked" a "big box store" to take my wife's out of warranty laptop (their "warranty service" had just about totally bricked it) and have it working by the end of the week even if they had to take a new one out of stock, my wife got a working laptop back - after the "big box store" told her it couldn't be fixed.

It worked the same way in my stores. When my wife wanted a customer to walk out satisfied, that customer walked out satisfied - even if we lost a few bucks. (You don't argue with the woman who puts up with you.)

 

[OcalaFlGuy]

If I may add;

And, leave your damn 'tudes at home.

Those of us above about 40 here aren't impressed a damn bit with all the younger folk walking in swinging their big 'tudes around. It may work with your home boys but it's not going to work with most people.

There is a difference between being Civil but Firm about the problem and how you expect it to be resolved and coping a 'tude and showing your ass. Trust me. No one else wants to see it and it damn sure won't help you get your problem fixed.

I am Constantly Amazed at the idiocy some people show on Metro's Faceplant page. They'll come in on the public page, call Metro everything vile you can imagine And THEN TELL Metro they want them to do X.

There's an old saying, "You can catch more flies with honey than you can with vinegar."

I like that letter to The Man idea. You used to be able to go to the Investor relations area of most public companies and get the upper level contact info but a lot of companies are hiding that info now.

Bruce in Ocala, Fl

 

[Rukbat]

If I may add;

And, leave your damn 'tudes at home.

I forgot about that one. "I paid you money, so now you have to kiss my feet and let me walk on you". Yeah? Here's your money back. I'm not poor enough to have to take that 'tude. (No human being is.)

I like that letter to The Man idea. You used to be able to go to the Investor relations area of most public companies and get the upper level contact info but a lot of companies are hiding that info now.

Unless it's a publicly owned corporation, it's a matter of public record. You used to have to go to the library and lug down those HUGE green books - now you just google it.

And, as I said, what's the worst they can do? Mumble voodoo curses as they burn the letter?

A lot of employees seem to have forgotten (but a lot of the people at the top haven't) that it can take thousands of dollars to get one customer, but a few kind words to keep him forever. And a couple of unkind ones to lose him forever. (Verizon lost an almost 22 year account of ours over a $20 dispute.)

 

[DirtyDee]

If I may add;

And, leave your damn 'tudes at home.

Those of us above about 40 here aren't impressed a damn bit with all the younger folk walking in swinging their big 'tudes around. It may work with your home boys but it's not going to work with most people.

There is a difference between being Civil but Firm about the problem and how you expect it to be resolved and coping a 'tude and showing your ass. Trust me. No one else wants to see it and it damn sure won't help you get your problem fixed.

I am Constantly Amazed at the idiocy some people show on Metro's Faceplant page. They'll come in on the public page, call Metro everything vile you can imagine And THEN TELL Metro they want them to do X.

There's an old saying, "You can catch more flies with honey than you can with vinegar."

I like that letter to The Man idea. You used to be able to go to the Investor relations area of most public companies and get the upper level contact info but a lot of companies are hiding that info now.

Bruce in Ocala, Fl

In addition to the flies with honey.. You get much more with stink ,

 

[for2njr]

Metro used to make you add ESN's to their inventory before you could use a flashed/provisioned phone. Now I'm wondering if you have to do something similar to use a GSM phone. I wouldn't mind paying a small fee to add the IMEI to their inventory.

Correct. In addition to adding the IMEI to their inventory, it must be paired to the SIM on your account, which can only be paired to one IMEI at a time.

In addition to the flies with honey.. You get much more with stink ,

Very true....so why would anyone want to catch flies anyway?

 

[Crephix]

So how do I add the IMEI?

 

[g0lden]

Call them, visit a store, or I think you can chat with them online to do it.