Help imei problem, Restoring or changing imei?

[dj_muncher]

Hi friends,

I have problem with my Nokia 7 plus. I don`t know how this happened but my imei has been changed.
The guarantee is finished, but it was at the guarantee once and it is possible they changed it there.
Operators have blocked my phone`s imei so i can not use the phone right now. I have to restore the imei or change it.
I have reset the the phone totally, hard reset and factory reset but no luck.

Is there any way to restore it or change it ?
Thank you !

 

[olbriar]

I suggest taking your phone to your provider and give them the opportunity to straighten things out.

 

[Hadron]

Yes, talk to your provider first.

I wasn't aware it was possible to change the IMEI of a Nokia (I know that losing the IMEI is a risk of modifying Samsungs, but haven't heard of it for others). But in many countries it is illegal to change the IMEI (including the UK where I am), so I'd advise caution about that option anyway.

 

[Hadron]

As an aside, you say it might have changed when you had it repaired at some time. Do you know what the repair was? If they replaced the motherboard then the IMEI would have changed then. That's the only reason I can think it could happen legitimately.

It's possible that your problem may have arisen because someone else changed their IMEI. Some people do that when they've got theirs blocked (e.g. by stopping paying a contract, or because they bought a stolen phone), and if you were unlucky and someone cloned your IMEI then it would be blocked once this was detected. That's only a hypothesis, and it may be something simpler (including a typo when someone was trying to block a different number - nothing is impossible). But your service provider is the best outfit to talk to about a phone block anyway.