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Issue with network

adithya3520

Lurker
Hello everyone,

I have a Samsung M31S for the past 2 years. Great phone. But since last one month I am not able to make any calls or anything related to sim. At the place where the network icon should be I am getting a prohibition symbol (circle with diagonal line).

I have tried resetting the phone, but to no avail. The sim card is fine as it is working in other handsets.

Any help or suggestion about this is great. WhatsApp Image 2022-07-04 at 4.16.54 PM - Copy.jpeg
 

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An obvious question is have you spoken to your service provider? Because if the SIM works but the phone doesn't then it's probably worth checking that they aren't blocking the handset for any reason.

Usually phones are blacklisted because they are reported stolen ("stolen" includes "someone bought a subsidised phones on a contact and then stopped paying the contract", which is why it's advisable to do some checks when buying a relatively new phone from a private seller). Since you've had this phone for 2 years this sounds unlikely, but I'd speak to them anyway just to make sure there hasn't been an administrative error of some sort. There's also a scam that people use to get round such blacklisting, which is to replace the IMEI of the blacklisted handset with a legitimate one - the drawback of which is that if a network discovers that an IMEI has been "cloned" this way it will blacklist that one as well, cutting off the legitimate owner too (this is why you never post your IMEI on the internet). Hopefully it's nothing like this, but I'd speak to your provider just to make certain.

Otherwise I don't have many ideas. I'd do the usual, check APN settings (though that should not affect voice calls, only data) and that the phone hasn't been stuck in some strange network mode (if it shows the usual 2G/3G/4G you should be fine - if your phone supports the *#*#4636#*#* dialer code to access the "testing" menu you can check in more detail, but don't change anything there that you don't understand). But as that shortcut menu is probably the only way you could get the phone into some mode where it couldn't connect to any network in the first place it seems rather unlikely that this is the problem.
 
Sim tray fault or reinserted incorrectly

About Phone - Status shows your number?

Several diagnostic / hardware / device test / device info apps available. (can recommend)

Tried another persons sim in that phone?
Is it network locked?



My thoughts so far..... this year!

Probably what Hadron said ^
 
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