Issue with the gear manager

[Relize]

Earlier today I turned my phone on and my gear s wouldn't connect to my phone. I opened the gear manager and it prompted me that there was "no plugin." Before I had restarted my phone the gear manager was working fine. So I uninstalled and reinstalled it. Everything worked fine. The same thing happened the next time I turned my phone on. I noticed when I would turn my phone back on it would prompt me saying that SASystemsprovider was being installed.

 

[BRAINZ2013]

What firmware your running make sure both devices are updated . I know the gear comes with 2 updates out the box

 

[Relize]

My gear manager, gear s, and my s5 are all updated to the most recent firmware. I had a gear 2 which worked fine and my gear s was working fine until today.

 

[BRAINZ2013]

When you purchased the gear did you perform a factory data reset before setting up

 

[Relize]

I don't think I did when I first set it up, but I also bought it new and I don't know why that would make a difference. I've had to reset multiple times. Since the only way for me to connect it is to reinstall the manager.

 

[valleyboy22]

my sons gear 2 keeps disconnecting from his s4 to much for my likings??

 

[valleyboy22]

how can u update the gear? Is it via the app??