Issue with usb 3 drive

[saptech]

I'm having issues with a USB 3.0 ext. hard drive. I can see it when I plug it into the computer, but it's not mounting. I'm using Linux but having same issue with Windows. Any ideas why its not mounting?

Using both OS, it is being picked up but can not access the drive.

Some messages below:

Bus 005 Device 014: ID 0480:a006 Toshiba America Info. Systems, Inc.

# mount -t ntfs /dev/sdc1 /mnt/install
$MFTMirr does not match $MFT (record 0).
Failed to mount '/dev/sdc1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware.

I

 

[MoodyBlues]

I'm having issues with a USB 3.0 ext. hard drive. I can see it when I plug it into the computer, but it's not mounting. I'm using Linux but having same issue with Windows. Any ideas why its not mounting?

Using both OS, it is being picked up but can not access the drive.

Some messages below:

Bus 005 Device 014: ID 0480:a006 Toshiba America Info. Systems, Inc.

# mount -t ntfs /dev/sdc1 /mnt/install
$MFTMirr does not match $MFT (record 0).
Failed to mount '/dev/sdc1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware.

I

I've never personally seen this, but I found something that looks like it should solve the problem. It involves using ntfsprogs, which is "a suite of NTFS utilities based around a shared library," to make it all good again.

 

[saptech]

Thanks, Moody. I'll pass this link along to the user. But I believe the file system is corrupt also and was able to pull his data off the ext. drive using TestDisk.

TestDisk - CGSecurity

 

[MoodyBlues]

Would you mind posting a follow-up? I like to know how things turn out, plus it's good to have a record of solutions for others on these vast InterWebs to stumble upon.

 

[saptech]

The guy will probably get as much info off of it and reformat it. It got late on us and we were at my house, so we stopped with a couple of folders he needed to get data off.

He wanted to take it home and try TestDisk using Windows to finish the job.