Alonzo Ramon
Lurker
So I've owned my Samsung J7 Prime since August 2017 and it's worked fine (battery-wise) for the longest time. Although, starting in late February I started noticing some issues with its battery performance:
It won't charge unless completely powered-off, and the battery drops 1-6% immediately after soft resets.
I took it to a nearby phone repair with the suspicion of water-damage since it had gotten wet in the past. They confirmed that the battery had indications of water-damage and they sold me a branded third-party battery. The battery worked fine for 2 days until the same issues manifested again. I complained, got a refund, and they suggested it could be a software issue.
That same day I purchased a battery replacement on my own from a reputable seller on Amazon (labeled Amazon's Choice ). Eventually I received it, tried it out, and it worked...for 2 days ...., and now I keep experiencing the same issue again.
Not sure if the circuitry in the USB port is damaged, or perhaps it's a software issue.
NOTE: My phone indicates that there is a charge (battery with lightning bolt symbol) when it's plugged in.
TL;DR:
Phone only charges properly when shut-off, battery replacements keep lasting 2 days before malfunctioning.
Any Ideas?
It won't charge unless completely powered-off, and the battery drops 1-6% immediately after soft resets.
I took it to a nearby phone repair with the suspicion of water-damage since it had gotten wet in the past. They confirmed that the battery had indications of water-damage and they sold me a branded third-party battery. The battery worked fine for 2 days until the same issues manifested again. I complained, got a refund, and they suggested it could be a software issue.
That same day I purchased a battery replacement on my own from a reputable seller on Amazon (labeled Amazon's Choice ). Eventually I received it, tried it out, and it worked...for 2 days ...., and now I keep experiencing the same issue again.
Not sure if the circuitry in the USB port is damaged, or perhaps it's a software issue.
NOTE: My phone indicates that there is a charge (battery with lightning bolt symbol) when it's plugged in.
TL;DR:
Phone only charges properly when shut-off, battery replacements keep lasting 2 days before malfunctioning.
Any Ideas?