I bought a J7 Prime about 2 weeks ago. It worked fine initially but a few days ago, it started to intermittently loose the Wi-Fi connection. It still can detect the router but simply just refuses to auto reconnect! I had to manually reconnect it but only to loose the connection again a minute later! Very frustrating. All other devices of mine seem working normally without such issue so it's unlikely the router problem.
I searched through the internet, nobody has any fix for J7 Prime yet but there seems to be similar issue reported for J7 (no Prime), caused by Wi-Fi saver mode. This can be fixed by dialing *#0011# to enter the service mode and turn off the Wi-Fi saver. But such option turns out to be UNAVAILABLE on J7 PRIME. Could anybody advise where to access such function on J7 PRIME?
I have another suspect, which is the latest patch pushed out by Samsung. This Wi-Fi issue happened to surface after the update was installed few days ago. Could anybody advise what should I do to verify that and if it is possible to revert (without factory reset)?
As I typed, the Wi-Fi has auto disconnected countless times. Very frustrating. Appreciate help in this issue.
Thank you very much.
I searched through the internet, nobody has any fix for J7 Prime yet but there seems to be similar issue reported for J7 (no Prime), caused by Wi-Fi saver mode. This can be fixed by dialing *#0011# to enter the service mode and turn off the Wi-Fi saver. But such option turns out to be UNAVAILABLE on J7 PRIME. Could anybody advise where to access such function on J7 PRIME?
I have another suspect, which is the latest patch pushed out by Samsung. This Wi-Fi issue happened to surface after the update was installed few days ago. Could anybody advise what should I do to verify that and if it is possible to revert (without factory reset)?
As I typed, the Wi-Fi has auto disconnected countless times. Very frustrating. Appreciate help in this issue.
Thank you very much.