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Latest Update - Samsung Experience 9.5 SNAFU

L

Lamf77

Lurker
I have a 2016 Chevy Trax. No issues whatsoever pairing the Bluetooth with my J7. Listen to music from the phone, take calls, messages get notified through car speaker etc.

Then I noticed about a week ago...the phone connection stopped working. I discovered it was not only my car, but Bluetooth headset too.

I can pair my phone. Music will play. If I get a text message I can hear it. If I have Google Maps on I can hear the voice.

However, if the phone rings, zero when I answer. No voice or sound. Like the microphone and speakers/headset are muted.

If I press "Speaker" on my phone, now I can hear the person through the phone and they can hear me. However as soon as I turn the Bluetooth back on...I lose them. In my car it says going to Private Mode....and I can hear through the phone. But as soon as I reconnect to the Bluetooth....I hear nothing.

I have tried everything...to no avail. My wife has the exact same phone. Hers acts the same. Leads me to believe it is from the last update which happened a week or so ago.
I tried the factory reset today. And the second step when the phone rebooted was "checking for updates"! Arrggghhh!

How can I reset my phone to how it was and not have it auto-update. Or another fix!

I hope this makes sense and I hope someone can help!

Mike
 
Did all that. It will not work with my Bluetooth headphones either. Both sets.
As I said...it pairs fine. Music plays flawlessly. If I get a text it plays. Phone though is MIA.
At first I thought it was my car...but it is all Bluetooth.
 
Oct 31st my j7 updated overnight.
Next day bluetooth works with everything except calls.
I contacted Samsung tech support.
They were going to send out a work order to fix the 9.5 update until they found out that I have an international j7 that I bought from Amazon.
They said I will have to wait for next update unless enough people complain to Samsung tech support
 
Js1son said:
Oct 31st my j7 updated overnight.
Next day bluetooth works with everything except calls.
I contacted Samsung tech support.
They were going to send out a work order to fix the 9.5 update until they found out that I have an international j7 that I bought from Amazon.
They said I will have to wait for next update unless enough people complain to Samsung tech support
Click to expand...

That generally means you bought a grey import phone, usually an Asia variant probably shipped from Hong Kong. Is it a dual-SIM "J7 Duos" variant? And basically Samsung US tech support will NOT help and assist you with that.
 
Samsung bluetooth is glitchy, there are many in the samsung forums with these bluetooth issues especially connecting to cars.
 
mikedt said:
That generally means you bought a grey import phone, usually an Asia variant probably shipped from Hong Kong. Is it a dual-SIM "J7 Duos" variant? And basically Samsung US tech support will NOT help and assist you with that.
Click to expand...
Actually I was told it is Latin American phone and they wont help
 
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