Hello I am not knowledgeable on mobile devices, their hardware or software sadly. But I have a Metro PCS with that model that I somehow bricked? (is that a brick?) by simply clicking on "upgrade" the android software :/
The cellphone doesnt have any weird things installed, just a flashlight and whatsapp. But it was handled years ago by a family member, who "upgraded" the OS, or so Im told (whatever they did, it couldnt have been advanced, but could have been dumb, system was stable however, and remained as such for years). The device must also have been locked by Metro.
The cellphone had an external SD card and videos on it, some downloaded from whatsapp, some recorded on the device itself. The only problem with the device was that it had a huge red bar 6gb+ on the storage report, assigned to System/others, and me being unable to delete whatever was in there. And unable to just move the programs to the huge SD card because all of them want core access or whatever.
Suddenly, from one day to the next, these videos whatsapp or natively recorded started showing a broken film icon and would not play from the gallery, whatsapp or the file browser. The gallery would show an error and only audio would play. Whatsapp would remain frozen at 00:00, and the file browser would display an error and not play.
I read that I had to uninstall an "Google" update that had broken videos, so I uninstalled an app called Google (not Chrome, and not Google something, it had Googles search engine G logo), and things started working again.
The next day they were broken again, and this Google was not installed anymore, I stopped all of the cellphones running apps, nothing. Restarted, tried moving files to the core storage, back, nothing. I went to the OS settings and clicked on upgrade the OS, I remember it was at version 5 something. It didnt download anything and went straight to OS install showing an android green guy.
At about 30% in the green guy died with a red error, an error message and the progress bar disappeared. It remained frozen, I reset.
The system booted and showed "optimizing 1 out of 16" I knew this was weird since it had failed the update and I never saw a rollback. but let it run, it looped back to itself about three times.
I tried to learn those startup key inputs to load the bios or whatever, managed to load a screen to reset back to factory settings, did the reset. now it still loops, although it is 1 out of 3 optimizations.
Cant believe how this pos can get so messed up just by using the default buttons, google is happy to get all the information on users but cant keep videos working nor have a working installation...
Rants aside, did I actually mess up something?, shouldnt the installer do a full reboot before doing anything now that I think about it? how do I get this thing to work again?, clearly the factory reset is not a factory reset.
The cellphone doesnt have any weird things installed, just a flashlight and whatsapp. But it was handled years ago by a family member, who "upgraded" the OS, or so Im told (whatever they did, it couldnt have been advanced, but could have been dumb, system was stable however, and remained as such for years). The device must also have been locked by Metro.
The cellphone had an external SD card and videos on it, some downloaded from whatsapp, some recorded on the device itself. The only problem with the device was that it had a huge red bar 6gb+ on the storage report, assigned to System/others, and me being unable to delete whatever was in there. And unable to just move the programs to the huge SD card because all of them want core access or whatever.
Suddenly, from one day to the next, these videos whatsapp or natively recorded started showing a broken film icon and would not play from the gallery, whatsapp or the file browser. The gallery would show an error and only audio would play. Whatsapp would remain frozen at 00:00, and the file browser would display an error and not play.
I read that I had to uninstall an "Google" update that had broken videos, so I uninstalled an app called Google (not Chrome, and not Google something, it had Googles search engine G logo), and things started working again.
The next day they were broken again, and this Google was not installed anymore, I stopped all of the cellphones running apps, nothing. Restarted, tried moving files to the core storage, back, nothing. I went to the OS settings and clicked on upgrade the OS, I remember it was at version 5 something. It didnt download anything and went straight to OS install showing an android green guy.
At about 30% in the green guy died with a red error, an error message and the progress bar disappeared. It remained frozen, I reset.
The system booted and showed "optimizing 1 out of 16" I knew this was weird since it had failed the update and I never saw a rollback. but let it run, it looped back to itself about three times.
I tried to learn those startup key inputs to load the bios or whatever, managed to load a screen to reset back to factory settings, did the reset. now it still loops, although it is 1 out of 3 optimizations.
Cant believe how this pos can get so messed up just by using the default buttons, google is happy to get all the information on users but cant keep videos working nor have a working installation...
Rants aside, did I actually mess up something?, shouldnt the installer do a full reboot before doing anything now that I think about it? how do I get this thing to work again?, clearly the factory reset is not a factory reset.