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Help Locked down & Locked out

aimzbear

Newbie
I really need help here. My Carrier, Google and Samsung hasn't done jack to help fix this mess. Okay so I was having problems with my J3 prime so my carrier said best thing to do was factory reset j3 prime now can't get past Google verification. Before this happened I put the 2 step verification on my account. Now it wants the 8 digit code which I can't give since it was in my phone. The only other option they give me is back up code that they send to my email. I put in the code and then Google locked me out because I signed in on a different device. They think it's suspicious. So it's been a month now since I left a HELP email support ticket with them. They say we will get back within 3 to 5 business dayys what a crock of shit that is. I can't even make calls, text nothing. How do I fix this shit??? I know my email, password and still I get nowhere. Please someone for the love of the gods HELP please!!!!!
 
So are you the original owner of this device?
Has your Google account been hacked?
What other devices are you signed into?
Yes I'm the orginal owner nope havent been hacked and as far as I can tell none. My carrier never told me to make sure I was signed out of google before I did the factory reset.
 
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