Help Lockscreen issues

[IshraqH]

I am unable to change my music from the lockscreen. It shows that the music is playing on the notification bar at the top if the screen but it doesn't allow me to change the song. I have an Alcatel One Touch Idol 2 Mini S running android 4.4.

 

[glc]

Please, one thread per issue.
http://androidforums.com/threads/alcatel-one-touch-idol-2-mini-s-lockscreen.993302