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Help Lost Clock after Update

J

J_w73

Lurker
Have you ever seen the time and date being off after a screen replace? I replaced the screen and all works well with the screen functionality but after replace the time and date are off. I can not manually change them and they will not update from the network. The date is 1/1/1970. The time minutes doesn't even match up with the correct minutes. The automatic time zone does update to the correct time zone after being changed manually.

With the date and time off, I am not able to access the google servers for the play store and the browser will not allow access to any web page. I think the time being off makes the servers think there is some sort of security issu.

I have only found 1 other instance of this while doing a google search. The person said they went back to their old screen and the problem went away.
 
Thom said:
welcome to Android Forums.

What version of the system are you running? 4.4.4?

Did you do a Factory Data Reset?

... Thom
Click to expand...

4.4.2. I've done a factory reset a half a dozen times. With and without the sim card in the phone. I've gone to verizon and got a new sim card. I have also flashed a motorola factory version of the OS. Same results every time.

droid razr maxx hd. Is it possible that a former app changed an internal setting on the phone? I had an issue where my phone would not call out or receive calls.. I did a factory reset and it still didn't help. Found out that it was from an lg app that I had that allowed me to go from 3g to 4g. The radio setting was changed to USA Band or cellular, forgot which one. But even a factory reset did not change this. I had to get the app again and go into the settings and change it. Perhaps the same sort of thing is going on here?
 
You posted this in the Droid Maxx forum and not the Droid Razr Maxx HD forum.

Droid Razr/Razr Maxx
Droid Razr HD/Razr Maxx HD
Droid Maxx

If you verify that you are using a Droid Razr Maxx HD we will move this to the correct forum.

Where I was coming from was that on the Droid Maxx a Factory Data Reset was not doing a Wipe Cache Partition under 4.4 and is under 4.4.4.

I don't know the history on the Droid Razr Maxx HD ... it would not hurt anything to do it ... it just deletes temporary files.

My guess is that something got damaged in addition to the screen and that is the cause of your problem.

... Thom
 
Jelly Bean Method - from the Motorola website ...

1. With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .
2. The device will display different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
5. Press and hold the VOL DOWN key, then tap and release the VOL UP key.
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 5, try a force reboot by pressing the power Key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in BLUE)
7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to SELECT this option.
8. The device will then perform the partition wipe
9. Once the Formatting is complete, press the POWER key to confirm a REBOOT
11. The device will reboot and start the normal power up sequence .

Kit Kat Method - from the Verizon website ...

1. Power the device off.
2. Press and hold the Volume up button for 2-3 seconds then press and release the Power button, when the Boot Mode Selection Menu appears then release the Volume up button.
3. From the Boot Mode Selection Menu screen, select Recovery.
Utilize the Volume down button to scroll through the options and the Volume Up button to select.
Volume must be pressed within 5 seconds or the device will automatically boot to the home screen.
4. From the Droid triage screen:
5. Press and hold the Volume Up button.
6. Press and release the Power button.
7. When the Android system recovery screen appears, release the Volume Up button.
8. Select wipe cache partition.
Utilize the Volume buttons to navigate the options and the Power button to select.
The device to may take 60 to 90 seconds to restart.

... Thom
 
I wiped the cache partition and it did not help.

Also, the clock was lost after a screen replace, not an update.
 
Verizon tech service said that perhaps the cmos battery was damaged. Does the phone have a cmos battery? Do you have any idea what part of the hardware would control the clock? I was going to contact Motorola to see what they said. Any possibility that it is related to the people having the same issue after the kitkat update?
 
Your first message said "I have only found 1 other instance of this while doing a Google search. The person said they went back to their old screen and the problem went away"

that would seem to indicate that he/she had an incorrect replacement part.

Maybe that's the same for you?

... Thom
 
J_w73 said:
Have you ever seen the time and date being off after a screen replace? I replaced the screen and all works well with the screen functionality but after replace the time and date are off. I can not manually change them and they will not update from the network. The date is 1/1/1970. The time minutes doesn't even match up with the correct minutes. The automatic time zone does update to the correct time zone after being changed manually.

With the date and time off, I am not able to access the google servers for the play store and the browser will not allow access to any web page. I think the time being off makes the servers think there is some sort of security issu.

I have only found 1 other instance of this while doing a google search. The person said they went back to their old screen and the problem went away.
Click to expand...
Yes. The screen can fix or break the clock function on a Razr maxx hd!

I have two razr maxx hd phones. They both used to work perfectly. The clock update function stopped working on one of them just as you described. I swapped the screens and the date issue followed the screen.
 
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