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MetroPCS 4g Cycle Restart

C

Cali59

Newbie
Has anyone else had this problem? Im on the 50$ 2.5gb 4g plan and My bill is due every 15th. I used up all my 4g for last month but my 4g hasnt been restored for this month and my data usage is actually saying 122% even though I haven received my 4g for this month yet at all. I tried everything from going to the metro store(all they told me was to take out any apps that turn off 4g which was juice defender. And they also reset my phone which diddnt work.) I called and got transferred to tech support. They told me that this was a new problem for them and that someone else earlier had the same problem and that they would look into it. So they gave me a ticket number and told me to call back, etc. I was reading another post on here which was similair to mine but Im not sure they have the same problem as me or not with their data usage saying over 100% when they hadn't recieved 4g at all, thanks! And my Current phone is the Lg Esteem.
 
The best you can do is contact tech support again and see if they fixed the issue. Looks like it's something wrong on their end. You should request some type of refund for being throttled for the month when your data should have been reset.
 
Well happy to report the problem is finally fixed!After about a 3 day waiting period since calling the tech support, my 4g is now reset:)
 
I have the same issue i payed on the 3rd bill is due on the 7th and yet my data hasn't reset i miss when it was really unlimited.
 
EASY Fix to this problem if you paid your bill early it does not renew your data simply keeps your phone turned on your data will renew THE DAY AFTER your phone bill was actually due ie. If your bill is due on the 16th your data will not renew until the 17th regardless if you paid early or not (can't have it all on Metro)
 
I bet if you pay a top off fee of $5 it will. Metro is criminal in their way of doing things. And to the comment its metro cant have it all and that way of thinking allows metro to continue manipulating the contract to their advantage and keep me and us the consumer from having a free market choice.
When the bill is due and you pay early and if half the million plus customers also paid early what does metro pcs due with all of that early payment money which, well you do the nath.
 
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