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Microphone problem with phone calls on Nexus 6p

S

stevehoffman

Well-Known Member
Generally loving my Nexus 6p. But if making phone calls with the phone, the person on the other end of the line can barely hear me when I talk through the phone microphone with the phone held up to the side of my face. They describe the voice as very faint and muddled. I can hear the other person fine.

If I put the caller on the phone's speaker, then the other person can hear my voice fine. (Why putting the other guy on speaker would change how he hears ME is a mystery to me, since aren't I still using the phone's same microphone)?

Also, when speaking through a bluetooth headset, the other person can hear my voice fine.

It is only when using the phone in the old-school style (holding phone up to the side of my face) that I have this problem

I called Nexus tech support, they were not able to help and suggested factory re-setting the phone with no assurance that would help so I declined.

I see on the 'net that some folks say they've solved this problem by rooting the Nexus 6p and disabling noise cancellation solves the problem. (But I have never rooted a phone and don't really want to).

I have made sure that neither a case nor my hand or fingers are blocking the microphones on the phone (including the microphone that I assume is in the bottom speaker and also the tiny little mic on the back , just below the camera).

I am using the latest Android version 6.0.1.
 
I have experienced (and am still experiencing) the same issue, but have yet to figure out how to fix it. I have just resorted to either putting the other person on speaker, or using a set of headphones.
 
Sure is strange. We've got ourselves a $700 super-computer in our pockets with amazing technology, and yet the darn phone doesn't work right as a phone! My solution has been the same as yours, I've given up trying to make calls holding the phone to my ear, I just put the person on speaker or use headphones/earphones.
 
I've noticed I've had occasional issues with my phone. From what I can tell, it has to do with the size of the phone, combined with the noise cancelling. Basically, I'm learning to hold the phone a little further away from my ear and more towards my mouth. From what I can tell, if I hold it up against my ear it is too far away from my mouth to distinguish my voice from background noise when in an area with some relatively loud background noises (such as traffic).
 
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