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Help mms messaging

Hi I'm on the 3 network and I'm having trouble receiving and sending MMS. I seem to be able to send ok to some networks but between 3 phones, it's going through really slow like 24 hours or more and I can't receive MMS from O2 at all, although I can send them ok.

When the message first comes in from an O2 user, i see:
downloading (in grey)
message size: ...
expires: ...

that then dissappears and I'm just left with a subject heading.
I can click on it, and then i see message details as follows but no picture or option to download:​
type:
from:
to:
received
subject:
priority:
message size:

It seems my phone is not downloading the picture i received. I looked to the settings for mms of my provider, and they are correct.
How do I download the picture?
 
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