Help Mobile Banking Camera not working

[EllieMae82]

I always deposited my checks via mobile banking and then suddenly one day the camera in the app stopped working. It was suggested to me that it was my phone, HTC One M8. It will not snap the picture. It doesn't try to focus. It doesn't do anything. It's like the button on the screen to take the picture just doesn't work. Has there been a fix for this yet?

 

[Member 1919122]

Try re-installing the camera app. If that doesn't work re-installing the bank app may fix it.

 

[electricpete]

If you're on marshmallow, double check app permissions to see if any permissions are blocked.

 

[mikedt]

Does the phone's own camera app work OK, which should prove there's nothing wrong with the hardware.

If that's OK, then it's quite possibly a bug with the banking app itself. Try clearing its data and cache. Also was it updated around the time that it broke? Could be worth checking with the app's devs about it as well.

 

[iMytch]

I've seen this in various apps before. It's probably not the camera but an issue with the app.
Try force closing the app or deleting and reinstalling the app.

 

[AZgl1500]

the banking app for my credit union has its' ups and downs.

I no longer use it, just became too much of a PITA

 

[LESLIE PARMELEE]

I encountered this today. Went searching or a solution and found this. Tried everything you all suggested and did not work. any more suggestions?

 

[MoodyBlues]

I encountered this today. Went searching or a solution and found this. Tried everything you all suggested and did not work. any more suggestions?

Which banking app are you using? On what phone? Was there a recent update, either to the app or Android? What's your Android version?

 

[lunatic59]

Sometimes simply rebooting the phone can set things straight.

 

[Member 1919122]

I would contact your bank and the developer of the app.
Can you take photos with just the camera app?