moving--need help with tmobile

[lcaalumnus]

I currently have service with T Mobile. We are moving to an area that clearly shows on the coverage map that there is no service....and trust me there is no service, it is very frustrating. I called to cancel my line and they are still going to charge me $200 to disconnect, so with 2 lines it is $400. I asked even though they cannot provide me with service they are still going to charge me and they said there was nothing they can do. Anyone have any advice on how to get out of that charge that I should not have to owe? Thanks

 

[as439726]

Yes. When you call in and the automated system answers, ask for "customer loyalty". Worst case they can put you on a rock bottom service until your contacts expire. Best case, they are the most reasonable department to deal with and will let you out. You can let them know you have spoken to the FCC about the issue. It should work. If out doesn't, hang up abruptly, call back and try again