Help my Mobile phone memory changed from 32G to 16G!!!

[Siharyvani]

Hello every one
i get since while HTC one X 32 G, and as far as i remember the storage memory was 32 not 16G suddenly and few days ago i notice my memory is Full but in that time i didnt really notice that my HTC one X its 32 G, so i deleted some data but i keep noticing that always my memory is Full so i did full backup of all the rest of the data on the mobile and format it "hard reset" so here we go every thing just the same the memory still 16 G
so i thought might i be wrong so i checked my mobile on and the info they gave me as this link i provided down below

mobile info
on my profile


i ask friend of mine he told me i install wrong rom and the funny part i dont know how to install this rom yes its true i like to mess with mobile lots and try new stuff but same time its really big problem for me now

 

[anoniemouse]

Have you tried connecting your phone to a PC, see if the PC sees your phone as 16g or 32g.
There could be a more serious problem with your phone, not sure if the memory module sizes are 16g if they are one may have blown.

 

[Siharyvani]

yup but didnt work but any as i told u i try it on airdorid alos i check the my mobile storage space was all giving me 16G any way then i check it through IMEI web site so give me the results of the product and all features so i found out its 32G the storage memory of my product and i already did the last update for my android smartphone

 

[El Presidente]

Probably not best to advertise your IMEI info, posts removed.

Try installing this: https://play.google.com/store/apps/details?id=com.google.android.diskusage

That will graphically tell you what's taking up space and what space you actually have and how much space is being used.

Also, what's your software version? Settings -> About -> Software Info.

 

[Siharyvani]

android version 4.2.2
HTC Sense 5.0
software number 4.18 .401.2
HTC SDK 5.41

 

[El Presidente]

There was a similar issue with an older software version, but that was fixed in a subsequent update. You're on the latest build, so we're good there.

I'd contact HTC TBH. If you're not seeing the full 32Gb when the phone is connected to your PC, as anoniemouse suggests, it looks to be a serious issue.

 

[Siharyvani]

i went last night to the shop i buy it from and they told me that i got the 16G version but still i didnt trust there answer so is there possible way to check the product info with any passable way

 

[El Presidente]

You're absolutely sure it was 32GB, do you have a receipt or any of the original documentation?