Help My Moto X 2013 just crapped out BIG TIME

[The_Chief]

WOW - my sister-in-law is using our old 2013 Moto X spare, and it's performed admirably until just hours ago. According to her, it happened suddenly and without any input from her... no new app installed and nothing downloaded.

I can power down the phone, and then power it up and it comes to the lockscreen. There is NO pattern, PIN or password on this phone, so I should be able to swipe up to the homescreen, right? WRONG! Every swipe up takes me to Emergency Call and the keyboard comes up. The only thing I can actually do is swipe left to bring up the camera... but a swipe right or up goes to Emergency Call.

I contacted Motorola, who advised me to boot into Safe Mode. Same thing in Safe Mode!

The rep then gave me instructions for entering Recovery and doing a factory reset. I can see the fastboot screen... but everything I swipe causes it to boot up normally and again: Emergency Call!

At this point, I'm open to suggestion for the next 12 hours... but tomorrow morning I'm taking it to the Verizon Corporate store to see if they can re-flash it. If they can't, it's probably cheaper at this point to replace it than repair it.

 

[Thom]

SIM card problem?

Wipe Cache Partition followed by Safe Mode idf still aproblem?

... Thom

 

[The_Chief]

I can't even get to Wipe Cache. It's either take a picture or Emergency Call. That's IT.

 

[Thom]

I don;t have the device.

References on the internet say you can simulate a battery pull by holding down the power button. One reference said 7-10sec. Some refer to it has a hard reset. Some references to a heard reset are actually saying a Factroy data Reset.

So ... try holding down the power button.

... Thom

 

[doogald]

You can also try using the Verizon Software Repair Assistant.

http://www.verizonwireless.com/support/knowledge-base-116950/

My guess is that there is a hardware failure of some sort though...

 

[Clementine_3]

The power thing might work. When I had the Droid 4 I had to do that, it was all locked up and being stupid, that actually did fix it.

 

[The_Chief]

Well, folks, I drove to Verizon this morning. It took the better part of an hour, but we got it revived. All set up again... WHEW!

 

[Thom]

What did it ... or did they just take it in a back room and bring it back fixed?

... Thom

 

[The_Chief]

Well, she managed to get into the factory reset menu when I couldn't... apparently she had to look up an alternative route. Whatever she did brought it back to life!

 

[josephdbrewer]

Use volume buttons to navigate fastboot and stock recovery, lol.

 

[The_Chief]

I attempted that (lol) and it booted normally, as if no recovery was there. And once booted, it went to camera or emergency call only. Anyway, all fixed now

 

[josephdbrewer]

I attempted that (lol) and it booted normally, as if no recovery was there. And once booted, it went to camera or emergency call only. Anyway, all fixed now

To get into fastboot you hold vol down and power, while device is completely off. Once you click recovery there's a button combination to bring up the options, idk it tho but once it's up you can select factory data reset. Anyways glad you guys got it fixed.