chargerjohn
Lurker
Problems with my ott box mxq pro, I've tried a reset but it still wont connect to the internet. I will join my network but thats it. Is the Ott box defective or do i need to do more.
thank
John
thank
John
-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
My Ott box mxq pro says it's connected to a network but it will not access the internet
- Thread starter chargerjohn
- Start date
svim
Extreme Android User
Is your MXQ Pro connecting to your home network using WiFi or an Ethernet cable?
What kind of router do you have? Is it an ISP-supplied modem/router or do you have your own separate router?
The first thing always try is just restart your router and then if your MXQ Pro is still having a problem check your router's configuration page to see if there's anything odd with its connection.
If that's all good, getting back to your MXQ Pro, as you've already a Reset and just to confirm, is any app able to get online access? Or just some but not others? If you are using WiFI tested using a cable (or vice-versa)?
What kind of router do you have? Is it an ISP-supplied modem/router or do you have your own separate router?
The first thing always try is just restart your router and then if your MXQ Pro is still having a problem check your router's configuration page to see if there's anything odd with its connection.
If that's all good, getting back to your MXQ Pro, as you've already a Reset and just to confirm, is any app able to get online access? Or just some but not others? If you are using WiFI tested using a cable (or vice-versa)?
chargerjohn
Lurker
I will definately try a reboot on my router. I'm with century link and I'm using their router.
From what I can tell None of the apps can get on the Internet. I tried to update fusion but it said no internet connection. I'll get back to you
From what I can tell None of the apps can get on the Internet. I tried to update fusion but it said no internet connection. I'll get back to you
chargerjohn
Lurker
I forgot to mention that I've tried to connect both with Ethernet and wifi. Both say they are connected to the network.
chargerjohn
Lurker
Ok, so last night I disconnected the router, tv and android box. This morning I connected all of them and its still the same, says its connected via wifi but I still can't get on the internet via the ott box. Hopefully you have more ideas for me
Thanks
John
Thanks
John
svim
Extreme Android User
Sorry I don't have any other suggestions, you've already gone through the basic things I'd try. It does appear to be an issue with your MXQ Pro box and not your home network, but still not clear if this is a hardware or software issue. Tend to doubt it's hardware as both the WiFi and the NIC chips would have to have failed at the same time, so that points to a software issue. You might want to think about re-flashing a stock ROM to replace the operating system. I'm not familiar with OTT or MXQ stuff so I can't suggest where to find valid stock ROMs for this or the procedure to flash them, hopefully others who are will comment on reliable sources.
Depending on how much more time and effort you want to put into this, this is a last resort, defeatist option but considering the average retail price of $35 it might be just as prudent to just replace it.
Depending on how much more time and effort you want to put into this, this is a last resort, defeatist option but considering the average retail price of $35 it might be just as prudent to just replace it.