Help my phone does not give a ringing tone when calling out and i cannot hear people reply

[sean webster]

Hi

My htc one does not have a ringing tone when i phone out and i cannot hear when people answer but they can hear.
Also when people call me the phone rings but i cannot hear them when i reply.
The carrier, Telstra (Australia) has said this is a global problem and htc is about to release a "patch".

Can anyone help as the above means I effectively do not have a phone!

 

[Hadron]

It is a global problem - as far as anyone can tell it's an incompatibility between a Google update and some versions of the One's software. Many have blamed a HTC service pack but the problem was first seen long before that was released - the public don't blame Google because you don't know when Google update their services framework.

I've also heard that a patch is already coming in Australia, so keep checking the "software updates" menu.

In the meanwhile, you could try clearing data for Google Play Store, Google Play Services and Google Services Framework (all 3). That's brought it back for some people. There are many "fixes" circulating on the Web, but as all involve rebooting, which often clears it temporarily, it's hard to assess most of them. Disabling Google's checkin service has been suggested by a few lately, but that will stop some notifications.