I purchased my phone on 3-26-2010, its the T-Mobile myTouch 3G 3.5mm Jack - Black with 512MB Flash, 288MB RAM, 8GB Memory Card, 3.2 Megapixel camera. When I got home I proceeded to add my media to the memory card and customize my ringtones and others, then put about 10 apps on it.
2 days later I proceeded to take a picture, while the camera display was there, I had a message displaying across the screen: "Please Insert an SD card before using the camera". I checked Settings/SD card & phone storage to see the total space at 7.40gb so it was reading the SD card. I unmounted, then mounted to make sure that it was installed properly and it was. After going back and forth between the home screen, gallery, and camera, I was not able to take a picture, nor use any data from the SD card (ie: wallpaper, pictures, videos, music). I called 611 and they said I needed a "refresh" so they instructed me to turn my phone off, then turn it back on after about 10 seconds. Everything worked after that.
2 days later, it happened again, only this time the error was more intermittent. I called 611 again and they instructed me to format the SD card a perform a factory data reset. They mentioned that if this does not work, it must be hardware and they recommended I get a replacement phone. The format/reset worked... for 2 hours.
I took the phone back to the original t-mobile store that I purchased the original from on 4-2-2010. They had no problem doing the exchange, but didn't seem to care why I was doing it. I walked out of the store with a brand new phone, SD card, and SIM card. I logged onto my gmail account and left everything else alone, no wallpaper, pictures, videos, music, apps, NOTHING. The next day, I had the same issue. "Please Insert an SD card before using the camera".
After calling 611 again, they suggested the same format/reset, which I have done several times at this point, with no fix. They then suggested that "third time is a charm" I figured that I could not argue that so on 4-5-2010 I went to exchange it again, and again I walked out of the store with a brand new phone, SD card, and SIM card. By the time I got to a restaurant within the mall, and was seated, the third time was NOT a charm. Yes, that dreaded message came again "Please Insert an SD card before using the camera". I went back to the store and he said that there IS a fix coming for it soon, but with no ETA for the OTA (I think he called it).
I have called 611 a few more times, with no word of such a fix for this issue, I cannot find anything useful via searches on google about this issue. I like this phone, but it is not nearly 100% me, not even close, my old Samsung t239 was more me. Any ideas for a fix?
I have contact HTC about the issue, but there response was "I understand how frustrating it is when you keep getting that message and are unable to get the device to take pictures or videos because of this. Unfortunately, I will be unable to assist you with this device. T-Mobile does all the support up to a hard reset for the T-Mobile My Touch in accordance with the agreement between HTC and T-Mobile"
I have recorded a video to accurately show what is happening. Here is a link to the video I recorded and submitted to youtube: YouTube - myTouch Error: "Please Insert an SD card before using the camera" If you would prefer not to use a link, the search for my username on youtube, Petfreak1321
By now I have spoken to around 10 different people that answer the phones at T-Mobile, along with 2 "tech specialist" all of which have been very helpful in not solving the issue. Although, t-mobile does have excellent customer service.
Does anyone know of a fix, or future update that will solve this problem with my Android phone? Below are the spec of my phone:
Under about phone is says that I am up to date
Model Number = T-Mobile myTouch 3G
Firmware Version = 1.6
Baseband Version = 62.50SC.20.17U_2.22.23.02
Kernel Version = 2.6.29-g023e5c9
htc-kernel@and18-2 #3
Build Number = 2.10.531.4 CL119339 release-keys
2 days later I proceeded to take a picture, while the camera display was there, I had a message displaying across the screen: "Please Insert an SD card before using the camera". I checked Settings/SD card & phone storage to see the total space at 7.40gb so it was reading the SD card. I unmounted, then mounted to make sure that it was installed properly and it was. After going back and forth between the home screen, gallery, and camera, I was not able to take a picture, nor use any data from the SD card (ie: wallpaper, pictures, videos, music). I called 611 and they said I needed a "refresh" so they instructed me to turn my phone off, then turn it back on after about 10 seconds. Everything worked after that.
2 days later, it happened again, only this time the error was more intermittent. I called 611 again and they instructed me to format the SD card a perform a factory data reset. They mentioned that if this does not work, it must be hardware and they recommended I get a replacement phone. The format/reset worked... for 2 hours.
I took the phone back to the original t-mobile store that I purchased the original from on 4-2-2010. They had no problem doing the exchange, but didn't seem to care why I was doing it. I walked out of the store with a brand new phone, SD card, and SIM card. I logged onto my gmail account and left everything else alone, no wallpaper, pictures, videos, music, apps, NOTHING. The next day, I had the same issue. "Please Insert an SD card before using the camera".
After calling 611 again, they suggested the same format/reset, which I have done several times at this point, with no fix. They then suggested that "third time is a charm" I figured that I could not argue that so on 4-5-2010 I went to exchange it again, and again I walked out of the store with a brand new phone, SD card, and SIM card. By the time I got to a restaurant within the mall, and was seated, the third time was NOT a charm. Yes, that dreaded message came again "Please Insert an SD card before using the camera". I went back to the store and he said that there IS a fix coming for it soon, but with no ETA for the OTA (I think he called it).
I have called 611 a few more times, with no word of such a fix for this issue, I cannot find anything useful via searches on google about this issue. I like this phone, but it is not nearly 100% me, not even close, my old Samsung t239 was more me. Any ideas for a fix?
I have contact HTC about the issue, but there response was "I understand how frustrating it is when you keep getting that message and are unable to get the device to take pictures or videos because of this. Unfortunately, I will be unable to assist you with this device. T-Mobile does all the support up to a hard reset for the T-Mobile My Touch in accordance with the agreement between HTC and T-Mobile"
I have recorded a video to accurately show what is happening. Here is a link to the video I recorded and submitted to youtube: YouTube - myTouch Error: "Please Insert an SD card before using the camera" If you would prefer not to use a link, the search for my username on youtube, Petfreak1321
By now I have spoken to around 10 different people that answer the phones at T-Mobile, along with 2 "tech specialist" all of which have been very helpful in not solving the issue. Although, t-mobile does have excellent customer service.
Does anyone know of a fix, or future update that will solve this problem with my Android phone? Below are the spec of my phone:
Under about phone is says that I am up to date
Model Number = T-Mobile myTouch 3G
Firmware Version = 1.6
Baseband Version = 62.50SC.20.17U_2.22.23.02
Kernel Version = 2.6.29-g023e5c9
htc-kernel@and18-2 #3
Build Number = 2.10.531.4 CL119339 release-keys
