Help N7 weird keyboard issue

[zoxxo]

I have one of the newer Linksys routers with apps that allow me to manage the router from anywhere as long as I have internet access.

I'm having a weird issue when I attempt to login into the app. I enter my user name and when I attempt to enter my password the program crashes and exits. I did a liittle troubleshooting and determined that when I press the number "7" on the keyboard, the program crashes. What's weird is that every keyboard I use (default, Swiftkey, etc.), and no matter what position the "7" appears on the keyboard, the program still crashes.

I tried this on my phone with the same app, but it doesn't happen on my phone. I've tried rebooting and clearing the cache, but it still happens.

I find it weird that it happens with the number 7 (on a Nexus 7) of all the characters on the keyboard. Does anyone else have this type of issue, or have any ideas or suggestions for fixing this issue?

Any help would be appreciated...

 

[JanComputerman]

I think you found the lucky number! Recommend flashing an update to the router and changing the password too! That is really weird!

if that isn't weird enough, I pasted part of a Google map URL into Chrome and my N7 froze and rebooted. so you see stranger things have happened!

 

[zoxxo]

I think you found the lucky number! Recommend flashing an update to the router and changing the password too! That is really weird!

Well, if you could pick only one number to win the lotto, I would be set!

I don't think I need to do anything to the router since none of my other devices have problems. If I could get into recovery, I would reapply the last update to see if that would work.

Thanks for the suggestions--I'll keep plugging away until I can figure out a solution...

 

[zoxxo]

Would anybody be willing to try something for me? Download the Cisco Connect Cloud app. Boot it up. When you get to the login screen, type a 7 into the name or password box.

If your app crashes then I know it's app specific to the N7. If it doesn't then I know it's a problem with my N7 and I will consider taking it back...

Thanks!

 

[jhsrennie]

It does crash here. I installed the app, ran it, typed "1237" and on the "7" it crashed!

On my table the About shows build number JRO03D if that's relevant.

 

[zoxxo]

Thank you so much for helping me to confirm the problem with the app. I have the same tablet build as you, so it goes more to confirm the issue. I'll send an email to Cisco to let them know about the bug.

Thanks again!