Help Need to know if my ex boyfriend whom is dangerous has hacked my phone

[Angela Lee]

I have a Samsung jpop and i had another brand new one just like it that i reset and started with new account i wrote my login info on notebook and notebook come up missing anyways that was just extra i go I thought might be necessary......however i have an ex i have had serious issues with n who is quick to know things I dont know how he could know without accessing my phone and my phone acts weird i think he has some way to gain entry into it but im illiterate when it comes to stuff like this I was looking at Google play because i often find myself having errors and authentication problems and i seen some unfamiliar things and when downloaded a file space analyzer it had several areas it showed it would not let me access so i need help please n ty can include screenshots or whatever needed

 

[Unforgiven]

1. Change you Google password - this will take care of the lost notebook
2. Set up two step authentication on your Google account - this will force you to enter a code texted to your phone to sign into your google account on any other device, so anyone would need both your new password AND the unique six digit code that expires after a few minutes.
3. After you do 1&2, factory reset your phone - This will eliminate anything nefarious that could have been installed on your phone IF someone had been able to gain access to your account. You will need to sign in with your new password and the six digit code again.

At any point, ask here and someone will walk you through the steps in greater detail if you need it.

 

[Angela Lee]

1. Change you Google password - this will take care of the lost notebook
2. Set up two step authentication on your Google account - this will force you to enter a code texted to your phone to sign into your google account on any other device, so anyone would need both your new password AND the unique six digit code that expires after a few minutes.
3. After you do 1&2, factory reset your phone - This will eliminate anything nefarious that could have been installed on your phone IF someone had been able to gain access to your account. You will need to sign in with your new password and the six digit code again.

At any point, ask here and someone will walk you through the steps in greater detail if you need it.

..................
Ok i forgot to mention that the lost notebook is not the phone I think is hacked its an extra phone he may be using to clone mine or something he has an iphone

 

[Angela Lee]

1. Change you Google password - this will take care of the lost notebook
2. Set up two step authentication on your Google account - this will force you to enter a code texted to your phone to sign into your google account on any other device, so anyone would need both your new password AND the unique six digit code that expires after a few minutes.
3. After you do 1&2, factory reset your phone - This will eliminate anything nefarious that could have been installed on your phone IF someone had been able to gain access to your account. You will need to sign in with your new password and the six digit code again.

At any point, ask here and someone will walk you through the steps in greater detail if you need it.

..........
And are there not some things that whenever phone reboots or is reset it still gets in? Because it says in my memory on phone that i have an external ad card which I do not and keeps saying storage space running out every so often but without doing anything it fixes itself

 

[Unforgiven]

..................
Ok i forgot to mention that the lost notebook is not the phone I think is hacked its an extra phone he may be using to clone mine or something he has an iphone

Oh, so you have a new google account on a new phone? The steps above would still apply, especially setting up two step. If I sign into my account on a new device (e.g. TV, Phone, Tablet, Watch, a different computer, etc.) I still need to add my password and the randomly generated one time code. Once I do, I get an alert on all my devices that a new device signed on, and an email.

The only ways anyone could hack you device is to have physical access to the device (and the pin or unlock pattern) or access to the google account to push apps to the phone.