Root Nexus 6 Ringtone Folder Disappearing

[rockluvva]

I have a Nexus 6 & in the last few days, my ringtone folder just disappears. It only seems to happen when I get a call from a ringtone that I had added to a particular contact, from what I can tell (as opposed to the standard ringtone for everyone). But it's not only 1 specific contact. Yet when I plug my phone into my laptop, it still shows the ringtone folder as being there, though if I switch the phone off & back on again, it disappears. But it definitely isn't showing in File Manager on my phone and I just get a very quiet 'dong' when someone rings me.

If I go into sounds, the names of all my ringtones are there, but if I press any of them, it just comes up with the same quiet 'dong'.

Notification tones are unaffected.

I have a rooted Nexus 6 running 5.1.1. I actually decided to factory reset the phone on Friday, thinking a fresh start would help and it was maybe just a glitch somewhere. All it did was wreck my phone completely to the extent it wouldn't boot up at all, so I had to re-download a 5.1.1 image from Google and reflash it. And the problem remains.

Has anyone else had this? I've had a read around the internet and can't see anything similar. Maybe I should downgrade back to 5.1? I don't remember when I did the update to 5.1.1, but I'm sure 5.1.1 hasn't been out that long. Otherwise, any help would be appreciated.

Thanks

 

[Rxpert83]

I don't use custom ringtones myself, so my help is going to somewhat limited. Some troubleshooting options:

Flash back to the unrooted 5.1.1 factory image. If it happens there, we know its a bug in the official android version. If it doesn't happen there, its likely a problem with the ROM.

Reverting back to 5.1 might be a good option if it was working for you fine there. Android M is around the corner and it may have it fixed. You could try flashing that as well.

 

[rockluvva]

Thanks, Rxpert83. It was an unrooted flash, so will try taking the root off 1st. If that doesn't work, I probably will downgrade. It's just strange I've not seen this anywhere else, or within any of the issues I've read about. Will post how I get on