No 2 week early upgrade on Iconic Devices??

[prerunnerseth]

My Thunderbolt has had a broken screen for over a week. I have been holding out for the Nexus. I called earlier this week and put a note in my account for a manager override to get an early upgrade. I am due on 12/28, only 2 weeks. But, they tell me they cant do the upgrade on an "Iconic" device. That there is absolutely nothing even a manager can do. Is this true, or can i push the subject and someone on the management level can get it done?

Thanks.

 

[Yeahha]

You can try to push it but FWIW I tried to get an upgrade pushed earlier this year because a phone on my line was stolen and I was told by a manager after 3 transfers they are unable to push early upgrades since they got the iPhone. You may have better luck than me but I wouldn't hold your breath.