• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

No mobile data connection

L

L2G78

Lurker
I have a connectivity issue after installing a system update. I originally purchased this S9 while under Verizon contract, a few months ago I switched to Straight Talk without issue. I installed the latest android system update yesterday morning and now I don't have any mobile data connection. I can still make phone calls, but if I try to use a browser or an app tries to use mobile data, it doesn't work.

I also get a setup wizard message that says "sim card is not from Verizon wireless". That message has shown up before, but I never lost mobile data before.

I have reset my apn, check the network selected, etc and the problem still persists.

Any help would be greatly appreciated.
 
L2G78 said:
I have a connectivity issue after installing a system update. I originally purchased this S9 while under Verizon contract, a few months ago I switched to Straight Talk without issue. I installed the latest android system update yesterday morning and now I don't have any mobile data connection. I can still make phone calls, but if I try to use a browser or an app tries to use mobile data, it doesn't work.

I also get a setup wizard message that says 'sim card is not from Verizon wireless'. That message has shown up before, but I never lost mobile data before.

I have reset my apn, check the network selected, etc and the problem still persists.

Any help would be greatly appreciated.
Click to expand...

Did you finish paying for the phone and have it unlocked before switching?
 
RESOLVED:

Yes, it worked fine for months after leaving Verizon. The issue just started yesterday after the system update.

Straight Talk was able to walk me through the process to fix the phone, after multiple phone calls and attempts to fix this. They had me manually create a new APN with new settings and it's working again.
 
Nur mobile daten funktioniert nicht? Oder ist die netz Verbindung auch nicht dort?

Hast du dein Handy aus und wieder eingeschaltet?
Ist mobile Datenverbindung eingeschaltet?
Wird die sim karte vom Gerät erkannt?

Das kannst du in Einstellungen ganz unten 'Telefoninfo' und dann direkt das erste wählen 'status' und dann wieder direkt das erste wählen 'simkartenstatus'

Oder auf Mobile Daten und dort deine apn Verbindung prüfen, oben rechts auf die 3 Punkte, und dann apn auf Standardwerte zurücksenden, handy neu starten
 
**Sorry**

Only mobile data not working? Or is the network connection not there either? Did you turn your cell phone off and on again? Is the mobile data connection turned on? Is the SIM card recognized by the device? You can do that in settings at the bottom 'phone info' and then directly select the first 'status' and then directly select the first 'simkartestatus' again or on mobile data and check your apn connection there, at the top right on the 3 dots, and then apn send back to default values, restart mobile phone
 
You must log in or register to reply here.
Back
Top Bottom