joshbalmer
Lurker
Hi
I'm having issues connecting to mobile internet on my HTC One M7. I haven't had a reliable connection for the past 3 weeks. I have recently been abroad to France and made use of Three's Feel at Home. The day of my return I also upgraded to Android 5.0.2. Since this date, I havent had access to mobile internet.
I have ran through the usual diagnostics. I've disconnected from mobile internet and reconnected, checked APN's, performed a soft reset, performed a factory reset. I spoke with Three over the phone and they suggested that it was likely a Sim issue and suggested I get a new one from a Three store.
Yesterday I swapped my Sim and I'm still having the same issues. If I turn off my mobile internet I will get a full connection, but this will only last for a few seconds. If I enter an area with a 4g reception I can see my phone trying to connect (icon changes to 4g) but still I don't have a connection. I've also noticed that Three are regularly blocking my connection and suggesting that I am tethering and to switch plans. This isn't the case however. I havent had tethering switched on since I purchased the phone and do not have it paired with any other devices.
I am reaching the point of frustration with this issue. I'm hoping you can get me sorted and back on the internet. Public transport is a killer without it!
Thanks
Josh
I'm having issues connecting to mobile internet on my HTC One M7. I haven't had a reliable connection for the past 3 weeks. I have recently been abroad to France and made use of Three's Feel at Home. The day of my return I also upgraded to Android 5.0.2. Since this date, I havent had access to mobile internet.
I have ran through the usual diagnostics. I've disconnected from mobile internet and reconnected, checked APN's, performed a soft reset, performed a factory reset. I spoke with Three over the phone and they suggested that it was likely a Sim issue and suggested I get a new one from a Three store.
Yesterday I swapped my Sim and I'm still having the same issues. If I turn off my mobile internet I will get a full connection, but this will only last for a few seconds. If I enter an area with a 4g reception I can see my phone trying to connect (icon changes to 4g) but still I don't have a connection. I've also noticed that Three are regularly blocking my connection and suggesting that I am tethering and to switch plans. This isn't the case however. I havent had tethering switched on since I purchased the phone and do not have it paired with any other devices.
I am reaching the point of frustration with this issue. I'm hoping you can get me sorted and back on the internet. Public transport is a killer without it!
Thanks
Josh