No ringtone when calls received

[Christopher Clayton]

I have a Mi Note 7 with Android Pie / 9.Today I have discovered I am not getting a ringtone when calls are received. I get vibration and flashlight but no sound, so I have been missing some calls. I have checked all settings, and all permissions, and display over other apps. I have checked that sound is on (max) and silent mode is not activated. I have checked and selected a ringtone which works OK, except when someone is trying to call me.

What should I do?

 

[nu2andy]

In Settings > Sound & vibration > Silent/DND > check in Regular?