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No service.. Help advice from you?

pbf98

pbf98

Android Expert
Well yesterday I attempted to port my number online through verizons website, and it gave me a message saying that I would not be able to do so via website and that I would have to either call or go into a verizon store. So I decided i'd wait to do so..

Apparently the request still went through, and it ended up deactivating my phone. My account number to log in has change, but the phone number on the phone remains the same.

I cannot call, I cannot text, and I cannot connect to 3/4g.. all I can do is use wifi on it.

I contacted Verizon last night when I noticed the problems, and they said it would either activate on its on with in the next couple hours after calling, or in the next 24 hours they will call me on my land line to tell me if they have a solution.

Has anyone run into this before? Is there something I can do to help the process, because going through the day with out a phone, isn't too good of an option for me
 
pbf98 said:
Well yesterday I attempted to port my number online through verizons website, and it gave me a message saying that I would not be able to do so via website and that I would have to either call or go into a verizon store. So I decided i'd wait to do so..

Apparently the request still went through, and it ended up deactivating my phone. My account number to log in has change, but the phone number on the phone remains the same.

I cannot call, I cannot text, and I cannot connect to 3/4g.. all I can do is use wifi on it.

I contacted Verizon last night when I noticed the problems, and they said it would either activate on its on with in the next couple hours after calling, or in the next 24 hours they will call me on my land line to tell me if they have a solution.

Has anyone run into this before? Is there something I can do to help the process, because going through the day with out a phone, isn't too good of an option for me
Click to expand...

I would call them back and tell them that waiting for 24 hours to fix a problem is not acceptable.
 
Just got an email from Verizon, telling me they fixed my problem... problem is it hasn't been fixed and I can't call them for another few hours.. I could have swore that I had read something that said you were supposed to do a factory reset on the Razr when porting it to reconfigure it... or am I just making that up?

any helpful insight is appreciated.
 
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