Help Not Eligible for Pre-Order Bonus?

[NightAngel79]

I pre-ordered 2 weeks ago and one of the first things I did was download the Shop Samsung app and try to redeem my credit (100 for S20, 150 for s20+, and 200 for s20 ultra). So much to my surprise when it said, "not eligible"

I contacted Samsung chat and they said it was a technical issue they were currently working on, and it may take "a couple hours" to fix. This was at 9:45am EST.

So if you are like me and immediately tried to redeem this promo, don't worry!! It should be working soon.

Please let us know if you are seeing the same behavior, or let us know if/when it worked for you!

I will try again in a couple hours and update here if/when it works.

 

[NightAngel79]

So after repeated attempts to get the pre-order promotion, the Shop Samsung app finally approved my device, and even though it said 4-8 weeks, I got my promo code within an hour. So got Galaxy buds ordered and waiting for them to be shipped!!

 

[surfer44]

How do we redeem this promo? do we have to have the shop samsung app?

 

[NightAngel79]

How do we redeem this promo? do we have to have the shop samsung app?

If you bought from Samsung website it looked like it would let you immediately redeem. I bought from Bestbuy though. As long as you pre-ordered on or before 3/5 you should be eligible. And I believe using the Shop Samsung app is required. Go to app, sign in, then go to inbox, you should have a 'check eligibility' link where it asks you for IMEI, with a handy shortcut that jumps right to phone settings, then long press IMEI to copy, then hit back to get back to promo and put in #. Mine said I wasn't eligible for a week then just today finally worked and went though.