I have a Samsung Galaxy Express 3. When I try to go to the Gallery it says:
Unable to open app
There is not enough storage space to open Gallery. Go to My Files, then delete some files.
When I click the link to My Files and from Storage Usage at the bottom it says:
Total: 7.75 GB / 127 GB
Device storage: 7.63 GB / 8.00 GB
SD card: 114 MB / 119 GB
under that it says:
Images : 37.16 MB Videos : 0.00 B Audio : 0.00 B Documents : 0.00 B Others : 7.71 GB
I click OK and go back to Device storage:
Download, DCIM, Playlists, Pictures, Movies, Ringtones, Podcasts, Notifications, Music, Alarms, Samsung - all say No files
Android > data - there are a number of things in there. Should I try to delete them?
then I take this route:
Settings > System > Storage > Internal storage 7.63 GB used of 8.00 GB
Used space 3.33 GB > Apps 3.33 GB
Google play music 2.41 GB of Internal storage used
Google Play services 271 MB of Internal storage used
Google Play services for Instant Apps 23.33 MB of Internal storage used
Photos 1.29 MB of Internal storage used
Gallery 428 KB of Internal storage used
then I scroll down to Cached data and Delete. Then I go back to the Gallery and try again, and get the same message. Can anyone suggest what else to try? How to find out exactly what is and is not on the SD card? How to move all photos and music to the SD card?
Thank you for any help!
David
Unable to open app
There is not enough storage space to open Gallery. Go to My Files, then delete some files.
When I click the link to My Files and from Storage Usage at the bottom it says:
Total: 7.75 GB / 127 GB
Device storage: 7.63 GB / 8.00 GB
SD card: 114 MB / 119 GB
under that it says:
Images : 37.16 MB Videos : 0.00 B Audio : 0.00 B Documents : 0.00 B Others : 7.71 GB
I click OK and go back to Device storage:
Download, DCIM, Playlists, Pictures, Movies, Ringtones, Podcasts, Notifications, Music, Alarms, Samsung - all say No files
Android > data - there are a number of things in there. Should I try to delete them?
then I take this route:
Settings > System > Storage > Internal storage 7.63 GB used of 8.00 GB
Used space 3.33 GB > Apps 3.33 GB
Google play music 2.41 GB of Internal storage used
Google Play services 271 MB of Internal storage used
Google Play services for Instant Apps 23.33 MB of Internal storage used
Photos 1.29 MB of Internal storage used
Gallery 428 KB of Internal storage used
then I scroll down to Cached data and Delete. Then I go back to the Gallery and try again, and get the same message. Can anyone suggest what else to try? How to find out exactly what is and is not on the SD card? How to move all photos and music to the SD card?
Thank you for any help!
David