Note 4 outlook won't send

[sven1olaf]

It seems like since the last update, I am having issues with the native email app connecting/pushing to our exchange server.

I've been using the same set up since I my note 4 a few years ago. This has never been an issue before.

I verified all the settings in the app and for the server.

Its odd because sometimes it works and other times, days at a time, it just accumulates outgoing emails in the outbox.

I receive incoming fine, so the connection and settings must be good.

Any ideas?

 

[KOLIO]

@sven1olaf

Give the G-Mail app a shot, working quite well with my work exchange mail.
Haven't used the stock email app for several months now.

 

[Canesfan]

I have he same problem with my Office365 native account. I can receive but my sent emails on this go to the Outbox, potentially indefinitely. I have configured and re-configured to no avail.

 

[KOLIO]

I have he same problem with my Office365 native account. I can receive but my sent emails on this go to the Outbox, potentially indefinitely. I have configured and re-configured to no avail.

That's the exact same type of e-mail I have for work.
Just tested it on the G-Mail app,sent myself an email from the Office365 account (via G-Mail app) to one of my G-Mail accounts & it showed up immediately.

 

[Canesfan]

That's the exact same type of e-mail I have for work.
Just tested it on the G-Mail app,sent myself an email from the Office365 account (via G-Mail app) to one of my G-Mail accounts & it showed up immediately.

Excuse my ignorance. How would one use the Gmail app for Office365? Just by entering IMAP, SMTP settings manually when setting up the email?

 

[sven1olaf]

Excuse my ignorance. How would one use the Gmail app for Office365? Just by entering IMAP, SMTP settings manually when setting up the email?

This I would like to know as well.

 

[KOLIO]

Excuse my ignorance. How would one use the Gmail app for Office365? Just by entering IMAP, SMTP settings manually when setting up the email?

No apologies needed,I'm right there with you:
I just had to set-up the incoming info & only two items:
The full name of your e-mail account (& password) when 1st signing-in.
Then,you'll be prompted to grant Device Administration priviliges (GRANT).
Then,I believe I had to manually enter the incoming server address.For me it's outlook.office365.com
The rest (outgoing) was automatic,been smooth sailing since...........

https://www.thurrott.com/mobile/android/66740/gmail-android-now-supports-exchange-accounts

 

[sven1olaf]

@sven1olaf

Give the G-Mail app a shot, working quite well with my work exchange mail.
Haven't used the stock email app for several months now.

Can Google inbox be used to for this?

 

[KOLIO]

Can Google inbox be used to for this?

You'll have to try that out for yourself,I don't use Inbox.

 

[Canesfan]

Seems to work but I just entered my email addresss, and it did the rest. Too easy? Just wanted to make sure it's not going through the exchange even though I selected "other" for the kind of mailbox. Exchange Office365 accounts can be controlled through my work administrator, and even get control over your computer.

 

[touringhaggis]

Just wanted to make sure it's not going through the exchange even though I selected "other" for the kind of mailbox.

I am a little confused by your exact meaning here so this may be off base, but: Unless you have your own mail server your outgoing email will have to go through the Exchange (365) server(s) as the mail client will not attempt direct delivery. In any case there is good reason why the mail should go via the Exchange server. It is advertised as being the official mail gateway for your domain. Most recipient servers will discard the incoming mail (or at least mark it as spam) if it comes from anywhere else.

Exchange Office365 accounts can be controlled through my work administrator, and even get control over your computer.

As an administrator myself, I can tell you that this is also for good reason. Since your company is responsible for the emails in your inbox, they need to have a way to guarantee that they are deleted from mobile devices (especially BYOD) in the case that you leave the company. This is why you need to accept this control (the GRANT that Kolio mentions above).

The alternative would be to use the OWA mail client via a web browser.

Regards,
Eric.

 

[Canesfan]

I am a little confused by your exact meaning here so this may be off base, but: Unless you have your own mail server your outgoing email will have to go through the Exchange (365) server(s) as the mail client will not attempt direct delivery. In any case there is good reason why the mail should go via the Exchange server. It is advertised as being the official mail gateway for your domain. Most recipient servers will discard the incoming mail (or at least mark it as spam) if it comes from anywhere else.



As an administrator myself, I can tell you that this is also for good reason. Since your company is responsible for the emails in your inbox, they need to have a way to guarantee that they are deleted from mobile devices (especially BYOD) in the case that you leave the company. This is why you need to accept this control (the GRANT that Kolio mentions above).

The alternative would be to use the OWA mail client via a web browser.

Regards,
Eric.

Thank you Eric for your response. I totally understand your above points about a work administrator's need for control of the work emails. That said, with a POP or IMAP account, on one's personal device from outside the office, I was lead to believe that the administrator does not gain control of ones's device in addition to control of the Office 365 emails. No?

 

[touringhaggis]

Thank you Eric for your response. I totally understand your above points about a work administrator's need for control of the work emails. That said, with a POP or IMAP account, on one's personal device from outside the office, I was lead to believe that the administrator does not gain control of ones's device in addition to control of the Office 365 emails. No?

Correct, if you are using POP or IMAP then the protocol would not support this control vector. You would also not have any of the nice address book integrations that Exchange offers (if you should care about such things) and you would probably not have access to your calendar/todos.

POP/IMAP can be configured on a per user basis (certainly in Office 365) so it could be that you have this option or not. A quick query to your mail administrator should get you the answer. From an in house Exchange prospective: Again these services are allowed by default, but the required ports may be firewalled (again the mail administrator could tell you). Also, the IMAP service has a habit of not being boot safe (as far as my poor MS skills allows anyway) so it could be that it works one day and not the next.

Regards,
Eric.