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Note 4 update

D

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I just clicked on settings to see if there are any updates for my note 4 and this screen appeared:

Screenshot_2015-07-05-14-01-10.png


Can anybody suggest what this means?

Thanks
 
YEPPERS:
Something other than OEM Firmware/Software has been installed,or,the phone has been rooted at some point.
If you're reasonably sure this is not the case,then I do not have an explanation.
If you bought this phone new from your service provider/retailer,return it for a replacement & insist on a new,not refurbished device.
 
Oh, i did root it a while ago. Is it possible to unroot it?

Thanks
 
Ive just done that but it has made no difference. Supersu said it would delete itself after unrooting but it hasnt and when i go to open it it crashes now.
 
Ok supersu has deleted itself but the error is still appearing
 
sergeantcookie said:
Ok supersu has deleted itself but the error is still appearing
Click to expand...

Yeah,that's not gonna go away:
Ever since Samsung started installing the KNOX software on their phones (& possibly before that),there's no way (typically) to change back to a 100% out-of-box condition.
You can flash whatever firmware,OS,updates,ETC.... by side-loading,but,not through typical OTA's.
Rooting/ROMMING is detected by KNOX,& AFAIK,there's no way of resetting the tattle-tale circuit breaker,if you will,that indicates that the device has been rooted/ROMMED/altered from the factory OS.

This virtual fuse lets Samsung know that the device has been altered & in most instances,voids any warranties & ceases factory OTA's/updates.
From here on out,you'll have to side-load updates.
 
Maybe a stupid question but do you mean update via samsung kies?
 
sergeantcookie said:
Maybe a stupid question but do you mean update via samsung kies?
Click to expand...

I'm not sure if you can update via KIES with a tampered device.
As for OTA updates,I'm 99.99% certain you won't be seeing those any more.

Neither of the above scenarios are the absolute end to getting updates,check out the root section here @ Android Forums or over @ XDA Developers.

It's been a little while since I've owned the NOTE4,but,I believe you'll be able to install/side-load updates via ODIN:

http://www.samsungupdate.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin

 
KOLIO said:
I'm not sure if you can update via KIES with a tampered device.
As for OTA updates,I'm 99.99% certain you won't be seeing those any more.

Neither of the above scenarios are the absolute end to getting updates,check out the root section here @ Android Forums or over @ XDA Developers.

It's been a little while since I've owned the NOTE4,but,I believe you'll be able to install/side-load updates via ODIN:

http://www.samsungupdate.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin

Click to expand...


Hi Kolio,

Just to confirm, I recently used this process to revert my phone back to stock KitKat and it worked flawlessly. I can also say that the OTA updates were working afterwards (much to my annoyance) ;)

Regards,
Eric.
 
touringhaggis said:
Hi Kolio,

Just to confirm, I recently used this process to revert my phone back to stock KitKat and it worked flawlessly. I can also say that the OTA updates were working afterwards (much to my annoyance) ;)

Regards,
Eric.
Click to expand...
Which process...kies?

Thanks
 
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