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Help o2 tv

Hello mows me picture in o2 tv reverse zhledunti operator told me that the error in modem tp link td w9960 works well but i don't know the cell phone is in the modem but it is the app but i don't know how i gotta prove that i didn't uninstall and install it but not even restart nor public wifi works on mobile data works setup router i have 2/1 developer is o2 czech republic as home wifi works not in phone samsung galaxy j5 2017 play back look please poimoc thank you for reply Vojtíšek
 
Hi, there's apparently a language issue involved so your query is a bit confusing and hard to interpret. Perhaps you have a friend who is more fluent in English who can re-post what your asking?
 
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