Help "Ok Google" detection no longer working on lock screen (AT&T)

[bdclary]

Hello,

I just noticed today that "Ok Google" detection does not work from the lock screen (screen is on, but phone is still locked by fingerprint). I checked the Google Now settings, and the "From any screen" setting under Voice -> "Ok Google" detection is enabled. "Ok Google" detection works fine when the phone is unlocked.

This previously worked, though I don't remember the last time I used it (probably a few weeks ago). On Oct 26th, I applied the 5.1.1 update from AT&T on the third attempt after the first two were unsuccessful due to available space issues. Could this update have anything to with why my phone no longer responds to "Ok Google" when the screen is on, but locked?

Thanks,
Brian

 

[IOWA]

Try reseting the ok google voice detection in the google settings app, and make sure use google now anywhere is checked on.

 

[bdclary]

Try reseting the ok google voice detection in the google settings app, and make sure use google now anywhere is checked on.

Ok, I've reset the settings, but it still doesn't work.

Has anyone else in AT&T applied the 5.1.1 update to their S5 and noticed "Ok Google" detection does not work from the lock screen?

 

[IOWA]

Is your device locked by chance?

 

[bdclary]

Is your device locked by chance?

Yes, I use fingerprint to unlock. "Ok Google" detection works fine when device is unlocked. It used to work when the device was locked and the screen was on, but now it won't.