Facebook asked me to identify photos of friends as a security check but when I click start it gives me an error message saying oops something went wrong. We're working on getting it fixed as soon as we can. It has done this over and over for days and I can't get back into my account.
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Help Oops something went wrong error message when trying to identify photos of friends on Facebook
- Thread starter sarahp22
- Start date
Can you access the account via a computer or web browser rather than the Facebook app? If you have the same problem there that would definitely indicate that the problem was at the Facebook server end, and if not it might let you unlock your account.
(I've never met this security check, so am just guessing here).
The other option would be to email FB to let them know that you have this problem. "We're working on getting it fixed as soon as we can" sounds like a problem at their end rather than on your phone, though misleading error messages would not be unknown (anywhere, not specifically with Facebook).
(I've never met this security check, so am just guessing here).
The other option would be to email FB to let them know that you have this problem. "We're working on getting it fixed as soon as we can" sounds like a problem at their end rather than on your phone, though misleading error messages would not be unknown (anywhere, not specifically with Facebook).