I'm on Orange in the UK and have Deezer music streaming as one of my free Panther swapables. I generally download albums for offline access but find that I have to have a data connection available whenever I launch the player, otherwise all my downloaded music is greyed out and unavailable. Clearly it is doing some kind of account authentication, even though it is promoted as a service which doesn't require a data connection.
My first step was the usual battery pull, then I uninstalled the app and cleared all associated files and folders, but to no avail.
I've contacted Deezer and their first question was whether I am using a Samsung device. I said I was, whereupon I received the following message:
"Your problem is related to Samsung devices and is related to a corrupt 'preference' file in the data base. Data keeps updating. It is linked to when an application is uninstalled or when the battery is removed while the application is running. It is a Samsung bug not a Deezer bug and the solution is to perform a factory re-set on your device. Obviously make sure everything is backed up before you perform the re-set."
Is anyone else using this Orange/Deezer service and, if so, have you experienced this problem? Finally, as someone who doesn't want to do a factory reset, but is competent to edit binary files, has anyone identified the rogue file and found a way to fix it?
Many thanks,
John
My first step was the usual battery pull, then I uninstalled the app and cleared all associated files and folders, but to no avail.
I've contacted Deezer and their first question was whether I am using a Samsung device. I said I was, whereupon I received the following message:
"Your problem is related to Samsung devices and is related to a corrupt 'preference' file in the data base. Data keeps updating. It is linked to when an application is uninstalled or when the battery is removed while the application is running. It is a Samsung bug not a Deezer bug and the solution is to perform a factory re-set on your device. Obviously make sure everything is backed up before you perform the re-set."
Is anyone else using this Orange/Deezer service and, if so, have you experienced this problem? Finally, as someone who doesn't want to do a factory reset, but is competent to edit binary files, has anyone identified the rogue file and found a way to fix it?
Many thanks,
John