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Help OTA Update Search Fails

louiepolo

Lurker
Hello all, I have a strange problem; I bought a Moto Cliq XT recently on Ebay, brand new and Unlocked. I use T-Mobile service anyways, so that wasn't important to me, this was just the auction I managed to win. Anyways, when I go to the "System Updates" button, I immediately get this error "The upgrade attempt has encountered an error due to failed log in". This has happened everytime I've tried for the 3 weeks I've had the phone. Any ideas what is causing this? I know there are updates available (currently have 1.31.31), and there is no prompt for login, so I don't know what the deal is. T-mobile live chat directed me to Motorola's website where there was some kind of update, but I don't think its the most recent one, and I would like to receive them OTA anyways. Overall, Tmo didn't seem to have a clue what was going on. Any help would be MUCH appreciated. :confused:
 
Thanks for the tip, mitchmoney. I heard today that if I have not created a MotoBlur account (which I haven't) this could cause it....perhaps I'll try that first, then the factory reset.
 
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