Help Phone App force closes on opening

[MustangLife]

Starting today on my ZTE Zmax Pro Android 6.0.1. non rooted my phone app keeps crashing. I can still make calls through Contacts or answer incoming calls and voice mail, etc through notifications. The actual app like to see missed calls or dial a number will not work.

Tried the normal reboot a few times, also tried airplane mode off and on. Tried clearing phone app cache and data. Still getting a force close on the Phone app. So since I don't have any kinda of great tool for recovery other than stock not sure what to do.

Thanks in advance
Josh

 

[Member 1919122]

Try a dialer app from the play store.

 

[Parayilhussain]

Hi,

Remove sim card and insert sim card.

Go to settings >storage>cached data>clear cached data .

Go to settings>storage>apps/ appication manager> all> Dialer> force stop> clear data.

Go to settings>storage>apps/ appication manager> all>phone> force stop> clear data.

Go to settings>storage>apps/ appication manager> all>phone ( 2nd) > force stop> clear data.

Restart device.

 

[Roy jemee]

This is a technical problem of your device. Though you can run via dialer app but I suggest you to contact customer service asap. This is just beginning of errors.

 

[MustangLife]

Hi,

Remove sim card and insert sim card.

Go to settings >storage>cached data>clear cached data .

Go to settings>storage>apps/ appication manager> all> Dialer> force stop> clear data.

Go to settings>storage>apps/ appication manager> all>phone> force stop> clear data.

Go to settings>storage>apps/ appication manager> all>phone ( 2nd) > force stop> clear data.

Restart device.

Thank You this fixed the problem. Settings - Storage - Cleared Cache - Cleared Data and now all is well.