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Help Phone Broke Under 2 Months

J

Jacob Hoppe

Lurker
I was texting a friend when my Droid Turbo 2 began flickering with green lights, skewed color tints, and random screen shut offs. When the light would go out the phone still responded to touch as it buzzed as I clicked screen buttons. I hope there is some way the usability of the phone could be recovered, if not what I should do about getting a new phone, and if I'm screwed new phone recommendations other than Samsung. I appreciate anyone's opinion on the matter.



UPDATE: it started working again for no reason. Broke without warning and fixed without warning any explanations?
 
Last edited:
mikedt said:
If it fails again and it's under two months old, it should be under warranty, which is provided by Moto(Lenovo) or Verizon probably.
Click to expand...
I'm sorry I failed to mention it had a previous owner but upon receiving it, there was no significant signs of usage. As well as, it was not bought through Verizon, nor would Moto warranty it as it's a 2014 phone :/. Sorry to have bugged you.
 
Has a Factory Data Reset deleting all added apps and resetting all options. ? There is a (perhaps remote) possibility that it might correct the problem.

A Factory Data Reset is my recommended first step in using any phone obtained form a third party. It is less certain if the phone was root-ed.

If a Factory Data Reset was done and it still fails I suggest contacting the person it was purchased from for a refund.

Has the system been updated to the latest version?

The firmware can be compromised and display symptoms that look like hardware problems. A factory Data Reset can sometimes correct this.

... Thom
 
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