Hello!
I have an issue with my refurbished (well... Sorta) phone. My mother (while she had owned it) downloaded an application off a random website (Like do you know when you are browsing a site and an ad pops up saying "you have a virus!" Or something like that? Yeah. One of those) that have to do with the battery. After factory resetting the phone (and it given to me), the issue spiked up after a couple hours. If it was a hardware issue, my mother would have been experiencing the issue in the beginning. Its a software thing, and Iam positive its from this application. Here's the issue. My phone will turn off and do one of two things.
1. Turn off as like it crashed, then restart repeatedly until I take out the battery or put it on charge.
1a. When I charge it, sometimes it says a higher percentage then what it originally was.
2. No matter what percent it was on, it will say the phone is dead and it recommends charging.
2a. Same issue with charging, but its worse. Sometimes saying its 10 or below when originally it was 50+%.
I know its malware, its not a third party application I have installed. The only potential cause would be the suspicious app my mother installed.
Also, when it turns off and then repeat restarts, or says the phone is dead, the screen is covered in horizontal black lines (big black lines too, like 3-4 appear and covers most of the screen. Like probably 9.95/10 of the screen)
If you made it this far, congratulations! It gets even MORE convoluted!
What I have done to SOLVE this malware issue:
1. Installed "Stubborn Trojan Remover" by Cheetah Mobile (don't lecture me about the data miners, I was desperate). After scanning, it said there was one suspicious application. It was called (Could be wrong, but I know Iam close) "Ema_Agent.APK". It was removed. I then cleared all cache (in settings and in boot mode with the command "wipe cache partition")
2. I activated Safe Mode and peered into my applications. There was this one (unclear about the name) that was a 12 kilobyte application. Suspicious of it (I mean come on its 12 kilobyte and its 2018 like come on), I deleted it. Again, I cleared cache in the same process as the 1st attempt.
Unfortunately, none of these attempts work. I have now been forced to turn to a forum. I need help. There is something Iam not getting right here. Please and thank you.
Stupid answer preventer!
1. My mother took great care of the phone (so have I) so its not a hardware issue.
2. This application that potientially caused this problem is deleted. Like long gone, Dont lecture me saying 'DELETE THE APPLICATION' and such.
3. Yes, seriously. The application is gone but the problem is still here. The problem survived a factor reset, isn't that lovely.
Edit: also it power drains
I have an issue with my refurbished (well... Sorta) phone. My mother (while she had owned it) downloaded an application off a random website (Like do you know when you are browsing a site and an ad pops up saying "you have a virus!" Or something like that? Yeah. One of those) that have to do with the battery. After factory resetting the phone (and it given to me), the issue spiked up after a couple hours. If it was a hardware issue, my mother would have been experiencing the issue in the beginning. Its a software thing, and Iam positive its from this application. Here's the issue. My phone will turn off and do one of two things.
1. Turn off as like it crashed, then restart repeatedly until I take out the battery or put it on charge.
1a. When I charge it, sometimes it says a higher percentage then what it originally was.
2. No matter what percent it was on, it will say the phone is dead and it recommends charging.
2a. Same issue with charging, but its worse. Sometimes saying its 10 or below when originally it was 50+%.
I know its malware, its not a third party application I have installed. The only potential cause would be the suspicious app my mother installed.
Also, when it turns off and then repeat restarts, or says the phone is dead, the screen is covered in horizontal black lines (big black lines too, like 3-4 appear and covers most of the screen. Like probably 9.95/10 of the screen)
If you made it this far, congratulations! It gets even MORE convoluted!
What I have done to SOLVE this malware issue:
1. Installed "Stubborn Trojan Remover" by Cheetah Mobile (don't lecture me about the data miners, I was desperate). After scanning, it said there was one suspicious application. It was called (Could be wrong, but I know Iam close) "Ema_Agent.APK". It was removed. I then cleared all cache (in settings and in boot mode with the command "wipe cache partition")
2. I activated Safe Mode and peered into my applications. There was this one (unclear about the name) that was a 12 kilobyte application. Suspicious of it (I mean come on its 12 kilobyte and its 2018 like come on), I deleted it. Again, I cleared cache in the same process as the 1st attempt.
Unfortunately, none of these attempts work. I have now been forced to turn to a forum. I need help. There is something Iam not getting right here. Please and thank you.
Stupid answer preventer!
1. My mother took great care of the phone (so have I) so its not a hardware issue.
2. This application that potientially caused this problem is deleted. Like long gone, Dont lecture me saying 'DELETE THE APPLICATION' and such.
3. Yes, seriously. The application is gone but the problem is still here. The problem survived a factor reset, isn't that lovely.
Edit: also it power drains
