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Phone crashed - photos/videos missing

thaKing

thaKing

Android Enthusiast
At my son's school this morning and videoed his performance and took a couple of pics. Phone crashed after taking them. I get home to review the video and it's gone. Looking through my gallery I lost all pics and videos since Jan 4th. Is there *any* way to recover them?
 
I see all photos/videos on Google photos....with the exception of the ones taken today at his performance. They weren't backed up there yet. I believe my settings are such that the storage location is my SD card. If there's a way to recover anything there.
 
svim said:
Getting back to your S10 Plus, does it crash frequently or was this more of a one-off event?
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One off...if it's crashed before, it's been just once since I've had it. I was quickly switching apps, to video, etc, I think I was attempting too much too quickly and it crashed.
 
That's good to hear you were able to find those lost files. Appears to be just a 'really bad timing' kind of thing.
 
Jols said:
thaKing How did you recover them from the SD card?
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I don't recall the exact steps, but I used my pc and card reader. I used windows explorer and Bridge to browse the card's folders. I was able to find them that way and move them to the appropriate folder and make a backup. There was one corrupt image in the folder that caused files to be inaccessible (if I remember correctly). Removing that file fixed it all.

So I did not do anything special, really. If using a pc and browsing doesn't help there are many card recovery tools available that might help. Good luck!
 
thaKing said:
I don't recall the exact steps, but I used my pc and card reader. I used windows explorer and Bridge to browse the card's folders. I was able to find them that way and move them to the appropriate folder and make a backup. There was one corrupt image in the folder that caused files to be inaccessible (if I remember correctly). Removing that file fixed it all.

So I did not do anything special, really. If using a pc and browsing doesn't help there are many card recovery tools available that might help. Good luck!
Click to expand...
Thanks I appreciate it. I don't have a separate SD card, just the internal one in the phone (if it comes with one). I have seen those recovery software but it requires rooting the phone which I know nothing about
 
Jols said:
Thanks I appreciate it. I don't have a separate SD card, just the internal one in the phone (if it comes with one). I have seen those recovery software but it requires rooting the phone which I know nothing about
Click to expand...
I see. I always save items to an external card, makes it easier for backing up, recovery, etc.
 
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