Help Phone doesn't work while charging

[bigeagle]

I am away from home for awhile so can't help my wife with her new Droid Pro. She says that while the phone is charging she is unable to answer any calls, text, etc. The screen is blank. It rings but she can't answer it.

Before getting this phone she had a previous Droid Pro for about a week before she promptly dropped it down the stairs. That phone also did not work while charging. Is there a setting I can direct her to that may fix this?

Thanks

 

[VoidedSaint]

hey bud, i apologize for the no response you got, i asked my marketing director where i work if his d pro wouldnt work while charging, he says he has no issues, i would assume this is software or hardware related, such as a rogue app, or maybe you dropped the phone?(if you did that is) then something may have been damaged while the phone is in charge it recognizes it as sleep mode basically, however i would take it to verizon and see what you can get done. just my suggestion

 

[bigeagle]

Thanks. She's exchanging it anyways...the buttons aren't lighting up like they're supposed to. We'll see how this next one works.