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Help Phone gone Haywire. Can't make calls, restarts by itself, sound not working.

S

sansaba

Lurker
Couldn't summarize it in a title so "haywire" is the best description.

List of problems
  • Can't call anyone. In the rare occasions when it works I hear the dial tones but when the person picks up there is no sound on both ends.
  • Same problem as above when calling over the internet using apps such as Whatsapp or Skype. For some reason however calls through the Messenger app work (to another Messenger user I mean and not a phone number).
  • No sound on any apps (when using phone speakers or headphones).
  • When attempting to play music on the google music app songs quickly shuffle every second and there is no way to stop it. Eventually the phone restarts on its own ones its gone through a number of songs.
  • Phone randomly restarts.
  • Apps crash way more often.

Relevant info
  • Phone: Google Pixel (1).
  • Android Version: 8.1.0
  • Tried factory reboot and then downloaded all of my backed up data (including apps) back again.

As it stands right now a factory reboot without downloading all the backed up data seems like the only viable solution. However it would be a pain giving up all the data I have on all of my 100 apps so if anyone has any other solutions I am all ears.
 
All of your 100 apps is quite likely the problem. The more apps you install the buggier the phones tend to get, especially if several apps vie for the same resources at the same time. My experience, after watching my children crash their phones enough times, is to limit the apps you install as much as possible. Even a full computer will crash frequently with too many programs running simultaneously. Start with loading what you absolutely HAVE to put on there and then slowly add your other apps until the phone gets buggy. THEN you will know the limits of the phone.
 
I doubt that 100 apps is the problem. I've never had anything like this, and I've always had more apps than that even on much less powerful devices than the Pixel (just checked, I've currently got 196 user apps installed, plus system apps). The operating system is quite capable of managing - after all, most of the time most of the apps are just insert in storage.

However, if it works ok after a reset without reinstall then the chances are that the problem is one or two of your apps specifically. So I'm going to recommend the same procedure (only restore them gradually) but for a different reason: to try to identify which is the culprit.
 
I agree. 100 apps shouldn't tax a Pixel. I have well over 200 apps installed and my G6 runs just as well as it does with 20. It could be that it is your data that's the problem, not the apps.This symptoms don't really ring any bells for me. Sometimes we'll see a pattern and go "ah-HAH! and know precisely where to point you. Restoring slowly is going to be your best troubleshooting technique.
 
Ok, I stand corrected. My answer was based on watching my kids blow up their phones repeatedly and knowing that they put a ton of crap on them. Each time they did, we would reset them and only add what they felt they couldn't live without (which turns out is pretty much anything shiny). A guy at the phone store was who told me some time back that it was the amount of apps causing the problem so I just thought it made sense. I didn't think about the fact that it could have just been a buggy app or corrupted data.
Now y'all know why I don't have "Android Expert" after my name! :oops:
 
My previous phone (the nexus 6) in its last few weeks of useage had this horrible problem of restarting and then in its last 48 hrs of life started randomly doing factory resets, installing so apps that I got an error message informing me I had no more available space.
Oh and one of the last factory resets it did, it completely scrubbed the device of everything , no apps, nothing, nada zip zero hopefully a simple cache wipe, or even a factory reset will clear up the problem for you
 
UPDATE: I took it to a repair center and it turned out that there was a problem with the audio codec (something with the motherboard overheating) which apparently happened to many Pixels. Therefore Google is offering to fix the issue for free even if the warranty is expired. However since my phone was not bought in the US I was not able to fix it there :(
 
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