Help Phone is reporting using more space than the total available storage

[Ananda P]

I'm using Samsung Galaxy Ace 3, not rooted. The device has 4 GB internal memory in total, and yet as shown in the image below, the used space plus system memory is more than 4 GB already. And yet the system does not report being out of memory, presumably because it also detects that it still has 484 MB available. All existing apps are also running without any issue. However, despite this amount of available space, I currently cannot install anything new from the app store.

The other threads I've looked at generally recommends using *#9900# to delete some logs. I've tried that, but it has no effect. And in any case, for those other issues, it is mostly that the used space reported is higher than expected, but the available space and the sum still makes sense, which is not the case here.

 

[girolez]

Hi

Thats quite strange and clearly the reporting is not correct. I suggest you read this (its a sticky post at the top of the questions forums) http://androidforums.com/threads/qu...e-is-your-storage-truth-read-me-first.906249/ and run "storage truth" and post back the result. (hopefully you have room to install it). There are hidden files that can use up storage without being obvious but that still should not cause what you have.

Roger

 

[Ananda P]

Interesting...I can now install from the app store again. Maybe restarting the phone had something to do with it (that didn't solve the weird issue with the total storage, but perhaps it allows the app store to notice that the phone now have extra storage?). Weird. Anyway, below is the screenshot of the storage truth.

Obviously the count of used space reported by android is wrong. It now reads 2.20 GB, while the amount of free space agrees exactly with storage truth, 440 MB. The numbers for system doesn't agree (1.30 G for storage truth vs 1.97 G that android claims is needed), but that value has never changed so I don't care.

Well I managed to install the app that I needed, so this is more or less just a curious quirk that doesn't really affect me anymore. But just curious, is there any way to force the system to recompute the amount of used space from scratch, based on the actual files that are actually there? If not, I guess I'll just have to live with the inaccurate numbers, at least as long as it doesn't prevent me from installing apps.