Phone restarts on Viber

[Marios Georgiou]

When i try to enable video on Viber during a call, the phone restarts. What should i do?

 

[mikedt]

Sounds like a bug, either with the phone or Viber. Given that the phone is crashing and rebooting, more likely its the phone. Apps alone don't usually bring down a whole device. What phone is it, make, model and Android version. Have you tried checking for updates? Also might be worth emailing Viber anyway, see if there's any reported issues with this.

 

[Marios Georgiou]

Is Samsung Galaxy Ace 3 S7275R. Android 4.2.2. I have the latest updates.

 

[mikedt]

I would email Viber about it then, it's their app that's causing the phone to crash, and it's probably only them who can fix it. Tell them what you've got, i.e. "Samsung Galaxy Ace 3 S7275R. Android 4.2.2", and exactly what's happening, and see if they can suggest anything. That's about it I think. The phone's not rebooting in anything else is it or showing other signs of instability is it?

 

[Marios Georgiou]

It reboots and been very slow sometimes.

 

[hiredgun]

The other thing you could do is make sure you have the latest version of Viber. If you do, maybe you need an older one for what ever reason. You can find the apks really easy on the net if you want to go that route too. The other thing you can do in the meantime is try another video conference app and see how that goes. We Chat or Line both work very good and I use them both to cam with my family in the States.