Help Phone won't turn all the way off on occasion

[Ashenkhar]

Hi,

I've recently run into an issue with my SGS2 where it will not reliably turn off. It will start the shutdown sequence, and gets almost all the way off. However, it get's "stuck" in a spot where just the soft key lights are on. And they stay on, there is no response from the power button or from pressing any of the soft keys.

The only way to resolve this is to remove the battery. If I don't notice this, it will chew through a full battery to empty in a matter of hours.

I suspect that there is some piece of software running in the background that it refusing to shut down completely, thus locking up the shutdown process. Is there any way to analyze this, or to turn on any logging? I have a stock device (not rooted), so I'm concerned that my options may be limited.

Anyone else run into a problem like this and have any advice?

Thanks

 

[KitsapAndroid]

Mine "sticks" like you said, but only for about 30 seconds, maybe a minute at max. It's been that way since day one. If the soft button lights on yours never turn off, then i would take it back and exchange it for a new one. That is probably some kind of software problem that is not easily fixed. I haven't rooted mine yet either, so no, it's not because I have a custom ROM.

 

[Netcat]

It sounds like there might be some application that isn't shutting down. If you take your phone to Sprint, they will probably do a factory reset first before they replace the phone. You can do this yourself if you want to. Just go to home/menu/settings/privacy/Factory data reset, and carefully follow the instructions. This will erase everything so back up your data.

But first try uninstalling apps that you downloaded, one by one starting with the most recently installed app. When you uninstall the bad app, then your phone should stop stalling at shutdown. If you find you have uninstalled all of your downloaded apps and it still stalls, then try the hard/factory reset before you head out to the store.