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Pin unlock not working

Delarey

Lurker
Please help, my mate 20 pro stopped accepting the 6 digit pin code I have been using for 2 years. I thought it was just a software glitch, because the phone is old. Now my Vivo 25e is doing the exact same thing. Can someone change your pin remotely or something? I am now locked out of both my phones. Please help!
 
Ok, update. On the vivo V25e I remembered that I installed outlook the other day and linked it to my work account. It asked to set a pin code when setting up. I just used that same pin code and it accepted it on the Vivo. So, at least one phone is fixed. I am still stuck on the Mate 20 pro though, I did not change anything, it just stopped accepting my 6 digit pin.
 
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