Playstore stopped working

[Samanthasiew]

I'm having a problem of downloading Facebook and Snapchat apps. Whenever I wanted to download Facebook or Snapchat, Playstore just stopped working. But I have no issue of downloading other applications.

I tried to clear cliche, force stop, clear data or restart my phone, but none of them work.

Anyone knows how resolve the problem?

Thanks in advance.

 

[Thom]

Welcome to Android Forums.

I just tried Snapchat for you with no problem. It is 59MB in size.

I suggest that you do a Wipe Cache Partition deleting all temporary fiels and n nothing else and try it again.

... Thom

 

[Parayilhussain]

Hi,
Reboot /restart device.
Go to settings >storage>cached data>clear cached data.
Settings>storage>apps> google play store>clear data.
Settings>storage>apps> download manager>clear data.
Settings>storage>apps> google play services>manage space >clear data.
Go to home screen select"google settings" app>tap on this>three dot menu.
tap on the button" clear app data".
Wait for sometime to load data.
Reboot /restart device.
Still the problem persists.
Settings>storage>apps> google services framework>clear data.
Wait for sometime to load data.
Remove account and add account.
Reboot /restart device.

 

[Samanthasiew]

Hi,
Reboot /restart device.
Go to settings >storage>cached data>clear cached data.
Settings>storage>apps> google play store>clear data.
Settings>storage>apps> download manager>clear data.
Settings>storage>apps> google play services>manage space >clear data.
Go to home screen select"google settings" app>tap on this>three dot menu.
tap on the button" clear app data".
Wait for sometime to load data.
Reboot /restart device.
Still the problem persists.
Settings>storage>apps> google services framework>clear data.
Wait for sometime to load data.
Remove account and add account.
Reboot /restart device.

Remove account from gmail,right?

 

[Parayilhussain]

Hi,
Go to settings>scroll down to accounts>
Google, tap here and tap on account
name>three dot menu>tap here and remove account.
Return settings>scroll down to accounts
tap on this>add account>google,sign in with the
existing email ID and password.
Reboot device/restart device.

 

[Samanthasiew]

Hi,
Go to settings>scroll down to accounts>
Google, tap here and tap on account
name>three dot menu>tap here and remove account.
Return settings>scroll down to accounts
tap on this>add account>google,sign in with the
existing email ID and password.
Reboot device/restart device.

Thanks. It works now.

 

[Samanthasiew]

Hi,
Go to settings>scroll down to accounts>
Google, tap here and tap on account
name>three dot menu>tap here and remove account.
Return settings>scroll down to accounts
tap on this>add account>google,sign in with the
existing email ID and password.
Reboot device/restart device.

Hi, I'm now facing the same problem again but I have tried all the steps. When I add account, it keeps showing google play services has stopped. Is there any other way to add account?

Thank you

 

[Parayilhussain]

Hi,
Go to settings >storage>cached data>clear cached data.
Go to settings>storage>apps>google play services> clear data> uninstall updates.
Try to sign in.
After this.
Google play services updates automatically.

 

[Samanthasiew]

Hi,
Go to settings >storage>cached data>clear cached data.
Go to settings>storage>apps>google play services> clear data> uninstall updates.
Try to sign in.
After this.
Google play services updates automatically.

I tried to sign in, it still showing google play services has stopped. I have tried some other methods as well, but can't work as well.